This all-inclusive page features every single one of our current telehealth resources, in a format you can quickly sort and search. If you’ve browsed our site and haven’t found what you need—or if you’d just like to explore our extensive library of unbiased offerings—THIS is the area for you. Discover industry-relevant webinars, guides, articles, videos, tips, templates, and other useful tools. Share the URL with your contacts and colleagues, too.
View Our Entire Library of Telehealth Resources
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How Digital Health Promotes Health Equity in California: Opportunities & Hurdles
While California is a national and global health care innovation and technology pacesetter, the question of equitable access to health care remains a key challenge. With sprawling urban centers and vast rural areas, California presents a unique...
Remote Patient Monitoring Course
This course is intended to help California providers and patients advance the quadruple aim by improving health outcomes and population health, bending the cost curve, and enhancing patient and care teams' experiences of care. Practices that embrace...
Reflecting on ‘The Future is NOW! What’s Next for CA?’
This year’s Summit was a success, hosting 210 total attendees, over nine hours of telehealth content, and distributing 72 scholarships from our sponsor, the California Health Care Foundation. Event speakers covered numerous topics ranging from remote...
2023 Telehealth Billing Guide for Medicare Fee-For-Service
The Center for Connected Health Policy (CCHP) is providing this informational billing guide to assist those who have questions regarding telehealth billing in general and specifically, post-PHE. The guide is primarily about Medicare fee-for-service...
A New Era of Telehealth: Key Medicare Policy Changes and Extensions
As we transition into a new era in healthcare post the COVID-19 pandemic, the evolving landscape of telehealth regulations can be challenging to navigate. The California Telehealth Resource Center (CTRC) acknowledges this complexity and aims to shed...
The COVID-19 Pandemic is Over: Key Dates for Telehealth You Should Know UPDATED TIMELINE
With the COVID-19 Pandemic coming to a close, it is crucial that telehealth providers pay attention to the various changes coming their way. Check out our UPDATED PHE timeline to ensure you are up to date on all critical dates.VIEW THE...
Telehealth for the LGBTQIA+ Community
Telehealth offers a safe, secure, and accessible platform for the LGBTQIA+ community, enabling access to affirming healthcare professionals without geographical boundaries...
Teletherapy: Revolutionizing Access to Mental Health Care
In this blog post, we delve into the transformative power of teletherapy, exploring its impact on mental health, and how it’s reshaping the accessibility of mental health services across the globe. ...
10 Benefits of Telehealth for Autism Diagnosis and Treatment
As telehealth revolutionizes health care delivery for patients worldwide, one area that holds promise is the diagnosis and treatment of autism spectrum disorder (ASD). In this blog, we will explore the many advantages of telehealth for individuals...
RPM Vendor Selection Toolkit
This Remote Patient Monitoring (RPM) Vendor Selection Toolkit poses key considerations for health centers selecting an RPM vendor as well as a systematic approach to vendor evaluation to identify the most suitable RPM partner...
California FQHC Alternative Payment Model – CHCF
The California Federally Qualified Health Center Alternative Payment Model (FQHC APM) is a proposed initiative of the California Department of Health Care Services (DHCS)...
The End of the PHE: Dates Every Telehealth Provider Should Know
In this post, we discuss impending changes to telehealth regulations tied to the end of the PHE, how these changes will affect telehealth providers, and potentially alter the future telehealth landscape...
CTRC & CHCF’s RPM Learning Event: A Resounding Success!
Telehealth, also known as telemedicine, is a mode of health care that uses secure digital technologies such as videoconferencing and telephone services to connect patients and providers...
The Pandemic is Ending: Key Dates for Telehealth You Should Know
This timeline from CTRC provides telehealth providers with key dates they should know regarding the end of the PHE...
8 Things to Know Before Your First Telehealth Visit
Telehealth, also known as telemedicine, is a mode of health care that uses secure digital technologies such as videoconferencing and telephone services to connect patients and providers...
Omnibus (HR2617) & Telehealth: Key Takeaways, Impacts, and More
On December 23rd, the House of Representatives approved a $1.7 trillion spending package, HR 2617, aka the Omnibus Appropriations legislation. Included in the legislation were a number of changes that have the potential to impact telehealth providers...
Why Should I Offer RPM? Benefits, Tools, Policy, & More
As a preamble to the upcoming Advances in Remote Patient Monitoring Learning Event co-hosted by CTRC and the California Health Care Foundation, this blog delves into the world of RPM and its role in the future of health care...
Guidance on Nondiscrimination in Telehealth
This document from the U.S. Department of Health & Human Services provides patients with guidance on nondiscrimination in telehealth...
Virtual Care Security Tips For Patients – Now in Additional Languages!
Virtual care offers patients convenience, flexibility, and reduced
costs. To ensure your information is secure, consider the
following safeguards...
Benefits of Using Telehealth in Schools to Address the Adolescent Mental Health Crisis
In its early days, telehealth was under-researched, underfunded, and underutilized by a general public largely unaware of the vast potential benefits. Today, following a period of rapid evolution fueled by the COVID-19 pandemic, telehealth may offer...
5 Ways Telehealth Can Improve Health Care Workforce Retention
COVID-19 transformed California’s health care system. With it came increased safety protocols, a strained and exhausted workforce, supply shortages, and exponential growth in virtual care. An unexpected silver lining is the finding that practices...
Telehealth Reimbursement Guide for California – Sept 2022 Update
If you’re looking for proven billing and reimbursement insights you can start implementing right away, take advantage of our latest Reimbursement Guide, now updated for 2022!...
2022 CA Telehealth Summit
CTRC’s 10th Annual Telehealth Summit happened on August 9-10th, 2022...
Audio-Only Visits: Critical to Bridging the Digital Divide
While it remains to be seen if temporary waivers will be made permanent after the PHE is lifted, the fate of audio-only visits–real-time telephone visits unaccompanied by a video component—is a topic of wide-ranging opinion and debate...
Considerations for Selecting a Telehealth Technology Vendor
This toolkit provides an overview of considerations for selecting a telehealth technology vendor. This includes key questions to ask equipment vendors, suggestions for a phased approach to vendor selection, and questions you should be prepared for a...
Telehealth Technology Needs & Readiness Assessment
Utilize this assessment guide to get a complete picture of your telehealth technology needs and readiness before making a purchase...
Impact of COVID on Telehealth
The COVID 19 Pandemic has accelerated the acceptance of telemedicine into the practice
of medicine...
Telehealth Support Technician Job Description
This position ensures the deployment and maintenance of virtual care operations for the entire organization...
Crisis Management Workflow
Workflow tends to vary from one practice to another, but this step-by-step illustration provides a general overview of a crisis care management workflow...
Hybrid Virtual Care Considerations for California Healthcare Executives
CTRC presents key considerations, divided into six sections, to guide California health care executives as you weigh the right balance of virtual solutions to complement in-person care for your health center and the patients you serve...
Telehealth & Disability: Recommendations For Providers
This factsheet provides recommendations for providers when treating patients with disabilities via telehealth. It includes both general recommendations for providers as well as specific tips when treating patients who are deaf or have hearing loss...
Virtual Care Security Tips for Providers
Virtual care offers many benefits, but it can also increase exposure to cyberthreats. These tips can help keep PHI secure...
Remote Patient Monitoring Toolkit
This toolkit is intended to help California providers and patients optimize RPM for better, more equitable care. Practices that embrace RPM technologies today, will be well positioned to leverage eminent powerful advances that build on RPM to...
Telehealth, COVID-19, and Social Determinants of Health: Using Technology to Advance Social Care
In our final post of this series, we will examine some other ways that telehealth can benefit health care practices in working with patients’ social needs, including examples of SDOH topics that are particularly well-suited to telehealth-based...
Telehealth, COVID-19, and Social Determinants of Health: Trauma Informed Care and Intimate Partner Violence
Screening for SDOH can involve discussions of sensitive and potentially stigmatizing topics, such as financial and food insecurity, and has the potential to exacerbate or cause new trauma if not done in an empathetic and patient-centered manner...
Telehealth, COVID-19, and Social Determinants of Health: Learning from the Shift to Virtual Care
Screening for SDOH and specific social risk factors, such as unstable housing, food insecurity, and lack of transportation, has become increasingly common in health care settings over the last few years, as appreciating the fuller context of the...
8 TIPS for a Successful Telehealth Session
This guide, produced by the Northeast Telehealth Resource Center, contains 8 tips to make your video visit experience a success...
Telehealth Program Developer Kit
The goal of the Program Developer is to allow new programs to learn from the experience of others, to reduce trial and error, and most of all to create successfully operating telemedicine programs. It can easily be adapted and customized to the size...
San Francisco Health Plan
This document outlines services and general reimbursement policies available for San Francisco Health Plan. Last revision December 2022.CLICK TO DOWNLOAD…...
Molina Healthcare of California
This document outlines telehealth services and general reimbursement policies available for Molina Healthcare of California. Last revision August 2022.CLICK TO DOWNLOAD…...
Contra Costa Health Plan
This document outlines services and general reimbursement policies available for Contra Costa Health Plan. Last revision January 2022.CLICK TO DOWNLOAD…...
Anthem Blue Cross of California
This document outlines telehealth services and general reimbursement policies available for Anthem Blue Cross Of California. Last revision August 2022.CLICK TO DOWNLOAD…...
Aetna Better Health of California
This document outlines telehealth services and general reimbursement policies available for Aetna Better Health Of California. Last revision October 2022.CLICK TO DOWNLOAD…...
Patient Instructions for a Successful Telehealth Visit
Want to take advantage of telehealth, for yourself or a loved one? Download this handy patient checklist from Caravan Health to make sure you are prepared for your telehealth visit.DOWNLOAD NOW…...
How Do I Use Telehealth?
Want to take advantage of telehealth, for yourself or a loved one? Download this handy answer guide. Available in English, Spanish, Vietnamese, and Cantonese...
Telehealth Specialty Provider List
We maintain an ever-expanding list of telehealth specialty providers. CTRC remains unbiased, and this list is unvetted. Before considering any of these organizations, please conduct your own due diligence...
UnitedHealthcare – HMO, EPO, POS (Virtual Visits)
This document provides some general reimbursement guidelines for the specified managed care plans...
United Healthcare – Medicaid Community Plan
This reimbursement policy pertains to UnitedHealthcare community plan Medicaid products...
United Healthcare – Medicare Advantage Plans
Please note that this information is merely intended to serve as a general reference and overview. It’s not designed to address every aspect of a given clinical scenario...
United Healthcare – Medicare
This document outlines telehealth services for which UnitedHealthcare will consider reimbursement...
TriCare
TriCare covers the use of interactive audio/video technology to provide clinical consultations and office visits where appropriate and medically necessary. This manual summarizes guidelines for qualified providers delivering these services...
Common Integration Barriers
Learn to recognize and avoid common roadblocks when planning or implementing your telehealth program. This no-cost guide helps you make smarter choices...
Live Video Telemedicine Consult Referral Request Form
CCHP’s three-year Specialty Care Safety Net Initiative (SCSNI) project connected 43 safety net health centers across California...
Pediatric NEUROLOGY Telemedicine Program Referral Guideline for Live Video
View this listing of clinical conditions appropriate for telehealth pediatric neurology consultations...
Partnership HealthPlan of California
This document outlines telehealth services available to Partnership HealthPlan of California (PHC) members, along with general reimbursement policies...
AHIMA Policy and Procedure Template
This document helps you provide patients with more efficient telehealth clinical diagnostics and treatments services...
Sample Clinic Telemedicine Policies and Procedures
Give patients in rural areas real-time access to specialized care using your telehealth services...
Telehealth Consent Forms (English and Spanish)
Telehealth involves the use of audio, video, and/or other electronic communications to serve patients. See a sample patient consent form...
Magellan Telehealth Billing Instructions
These PDFs provide commercial plan information and billing insights for Magellan Telehealth...
What Is Telehealth?
Get better acquainted with telehealth, the way it works, what makes it different, and everything it offers. View some insightful videos, too! Click the link to get started...
Video: Conducting a Physical Exam
This popular entry in our ongoing video training series was developed in collaboration with C-TIER: the Center for Telehealth Innovation, Education and Research at Old Dominion University...
COVID-19 Policy Guidance
This pandemic-related resource library is updated all the time. While it’s not exhaustive, it does provide quick and easy access to a wide range of general reimbursement guidelines related to COVID-19...
Central California Alliance for Health
This detailed provider manual outlines operational policies and procedures for the Central California Alliance for Health...
Health Net
This useful PDF describes telehealth programs and services available to plan members...
Video: Telehealth Promising Practices
Get proven insights reflecting years of nationwide program experience–from providers just like you. Don’t reinvent the wheel; start here instead!...
California Health & Wellness
This PDF outlines telehealth programs and services available to plan members. It also summarizes covered services for telehealth technologies, reimbursement structure, service requirements, and more...
Telehealth Credentialing and Privileging Checklist
Consult this checklist to better understand telehealth credentialing and privileging guidelines...
UMTRC Patient-to-Provider Workflow
Workflow often varies from one practice to another, but this helpful illustration provides a general overview of the telehealth process...
Clinic-to-Clinic Specific Workflow
Workflow tends to vary from one practice to another, but this step-by-step illustration provides a general overview of the clinic-to-clinic telehealth process...
Clinic-to-Patient Specific Workflow
Workflow may vary from one practice to another, but this detailed illustration gives you a useful overview of the clinic-to-patient telehealth process...
eConsult Workflows
Here’s another useful flow chart that helps you understand how a standard eConsult takes place. Adapt these insights to your own unique practice...
Sample Workflows
These helpful workflow illustrations can be easily adapted to reflect your own organizational preferences and processes...
Medicare Telehealth
This booklet from the Medicare Learning Network (MLN) has been specifically created for Medicare fee-for-service providers...
Medi-Cal Supplemental Policy: IHCs
This PDF contains information for billing services rendered by Indian Health Services (IHS), Memorandum of Agreement (MOA) 638, Clinics...
20 Questions to Ask a Specialty Service Provider
Finding telehealth specialty service providers isn’t as tough as it used to be. Download and review this no-cost guide BEFORE signing a contract...
Webside Manner Guide (OCHIN)
Providers with a great bedside manner help patients feel more comfortable and reassured. Don’t underestimate the impact of your interpersonal skills—get proven pointers here...
Telehealth Physical Exam Fact Sheet (Caravan Health)
Conducting a physical exam using telehealth equipment requires a few modifications. Use this Fact Sheet to make sure your patient visits are thorough, insightful, and efficient...
General Telehealth Workflows
Download these useful no-cost workflow illustrations, and start adapting them to your own organizational processes...
Video: Mapping and Designing Telehealth Clinic Workflows
Workflow mapping helps any organization visualize its process—and identify areas for improvement. Learn how to develop your own diagrams!...
Video: Documenting Workflows for Telehealth Services
Learn to document your own insightful workflows. Then use those charts as teaching tools to improve team confidence and performance...
Sample Telemedicine Job Descriptions
Your staff has a measurable impact on the success of your telehealth program. Use this Job Description overview to make more informed choices, at any stage of your hiring process...
ATA Practice Guideline for Telemental Health with Children and Adolescents (2017)
Read about three key aspects of service delivery: administration/management, clinical practice, and technical design/architecture...
ATA Practice Guidelines for Teledermatology (2016)
The visual aspect of dermatology makes it especially well-suited to telehealth. Get helpful insights and guidelines here...
ATA Practice Guidelines for Ocular Telehealth (Diabetic Retinopathy 2019)
Learn how to improve outcomes and make more accurate diagnoses with these detailed guidelines...
New & Expanded Flexibilities for RHCs & FQHCs during the COVID-19 PHE
This MLN Matters® Special Edition Article is for Rural Health Clinics (RHCs) and Federally Qualified Health Centers (FQHCs) during the COVID-19 Public Health Emergency (PHE) for services they provide to Medicare patients...
Medi-Cal Fee-For-Service Telehealth Policy
The policy in this document excerpt is established pursuant to Assembly Bill 415 (Logue, Chapter 547, Statutes of 2011)—also known as the Telehealth Advancement Act of 2011...
20 QUESTIONS to Ask a Specialty Service Provider Prior to Signing the Contract
Don't sign on the dotted line until you arm yourself with these critical questions...
HRSA PAL 2020-01
This Program Assistance Letter (PAL) highlights some of the important issues for health centers to consider when utilizing telehealth as a means to increase access to care for health center patients. It also provides clarifying information to health...
Telehealth Marketing Plan
Develop a more effective telehealth marketing plan with this popular no-cost guide. It provides a handy template that you can quickly adapt to suit your specific needs...
AAFP Toolkit: Building and Growing a Sustainable Teleheath Program
Developing and implementing a successful telehealth strategy demands a clear understanding of current regulations—and the skills to formulate effective strategies. Take advantage of these insights...
FQHC Remote Patient Monitoring Tips for Success
If you’re a federally qualified health center (FQHC), this is the specialized resource you need. It covers program administration, return on investment, sustainability, EHR integration, staffing, training, equipment, and more...
Telehealth Implementation Workshops
Learn from recognized telehealth experts in your area! These half-day interactive sessions provide step-by-step guidance that help you develop a successful telehealth program. Get details here...
CMS Telemedicine Toolkit
During the COVID-19 pandemic, the Centers for Medicare & Medicaid Services (CMS) broadened access to Medicare telehealth services. Find out what Medicare pays for here...
Policy and Procedure Guidelines
This document helps you facilitate a quality telehealth experience between patients and practitioners...
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