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OUR RESOURCES

View Our Entire Library of Telehealth Resources

View Our Entire Library of Digital Health Resources

This all-inclusive page features every single one of our current digital health resources, in a format you can quickly sort and search. If you’ve browsed our site and haven’t found what you need—or if you’d just like to explore our extensive library of unbiased offerings—THIS is the area for you. Discover industry-relevant webinars, guides, articles, videos, tips, templates, and other useful tools. Share the URL with your contacts and colleagues, too.

Use the buttons below to sort the categories based on what resources you need.

AI Policy Corner: Potential Future Implementation Requirements

2021 Courses,Artificial Intelligence,Blog,COVID-19 Reimbursement,Emergency Response: Program Survival,Getting Ready,Managed Care Plans,News,Training,Updated Overhead Navigation: Grow Your Program
Keeping up with AI in California: 2025 Bills Authored By: Rebekah Glick (March 13, 2025) In a rapidly evolving digital landscape, California is at the forefront of health care AI. In today’s post, we’ll focus on bills that have been introduced in the...
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Telehealth Resources for Patients and Families

LA Wildfires: The Critical Need for Scalable Mental Health Solutions in Disaster Response

Blog,Disaster Preparedness,Emergency Response: Program Survival,Featured,News,Ongoing Training & Insight
Authored By: Sylvia Trujillo, CTRC Executive DirectorOur State continues to see an unprecedented surge in natural disasters, from devastating wildfires in Los Angeles to extreme heat in the Central Valley to earthquakes. These catastrophic events...
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Telehealth for Emergency Preparedness Best Practice Guide

Disaster Preparedness,Emergency Response: Program Survival,Featured,General Tools,Grow Your Program,Guidelines and Toolkits,Uncategorized
Telehealth is important for providing medical care during an emergency, such as a pandemic or natural disaster. Providers can use telehealth to perform quick assessments, triage patients, and deliver patient care. Integrating telehealth into...
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Reimbursement and Policy Resources for Telehealth

Telehealth Gets a Lifeline: What the American Relief Act Means for Medicare and Beyond

Blog,Featured,News
Authored by Sylvia Trujillo The American Relief Act of 2025: Keeping Telehealth Medicare Coverage and other Flexibilities on the Table — for Now Over the weekend, the President signed the American Relief Act of 2025, a significant piece of...
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Broadband Fact Sheet for Consumers

Featured,Patients
CLICK TO VIEWFact Sheet Overview & Resources Introduction Reliable and affordable internet access is essential for consumers and patients who need to access digital health resources. This fact sheet provides an overview to help consumers...
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CTRC - Our Team

Healthcare AI Vendor Evaluation Checklist

Artificial Intelligence,Featured,Grow Your Program,What's New
CLICK TO VIEWThis checklist provides a set of questions for a health care provider to ask AI tool developers/vendors. By thoroughly evaluating the responses, healthcare providers can make informed decisions about acquiring and implementing AI tools...
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A man with a blood pressure cuff monitoring his vitals from home showing the benefits of digital health for promoting health equity in California.

Bridging the Gap: How Digital Health Expands Access to Specialty Care in California 

Blog,News,Providers
California, known for its diverse geography and vibrant communities, faces a significant challenge in healthcare: access to specialty care. From the bustling urban centers of Los Angeles and San Francisco to the remote, rural regions of the Central...
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Nutrition Counseling Checklist: Two-Way Interactive Audio-Video Telehealth

Featured,News,Providers
This checklist from the California Telehealth Resource Center (CTRC) supports healthcare providers in delivering effective and secure two-way interactive audio/video telehealth services. It guides providers through crucial steps, including verifying...
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Nutrition Counseling Checklist: Audio-Only Telehealth

Featured,News,Providers
This comprehensive checklist from the California Telehealth Resource Center (CTRC) helps providers determine when audio-only telehealth is clinically appropriate and feasible for patients. It covers essential considerations such as clinical...
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A man with a blood pressure cuff monitoring his vitals from home showing the benefits of digital health for promoting health equity in California.

California’s Heat and Air Quality Crisis: How Remote Physiological Monitoring and HIPAA-Compliant Texting Can Help 

Blog,Disaster Preparedness,Featured,News
With extreme weather events becoming more frequent, California's healthcare system is adopting new technologies to safeguard at-risk populations. Tools such as Remote Physiological Monitoring provide continuous health data, while secure texting...
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Telehealth Resources for Patients and Families

Disaster-Proofing Digital Health in CA: How to Stay Connected When Disasters Disrupt Infrastructure 

and Response,Blog,Featured,News
As natural disasters increasingly affect California and our nation, healthcare providers are turning to digital health technologies to ensure patients can still receive care when physical facilities are damaged or inaccessible. Whether facing power...
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The Healthcare Connect Fund: Broadband Subsidy Opportunity

Broadband,Featured,Funding Opportunities,News
CLICK TO VIEWThe Healthcare Connect Fund (HCF) Program provides a 65% discount on eligible broadband connectivity expenses for eligible rural health care providers (HCPs). You can apply as an individual health care provider or as a consortium, i.e...
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The California Teleconnect Fund: Broadband Subsidy Opportunity

Broadband,Featured,Funding Opportunities,News
CLICK TO VIEWThe California Teleconnect Fund (CTF) program provides a 50% discount on advanced communication services (including Internet access and broadband services) to qualifying schools, libraries, community colleges, government-owned...
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A man with a blood pressure cuff monitoring his vitals from home showing the benefits of digital health for promoting health equity in California.

Cyber Security Evaluation Tool (CSET) – Assess your practice!

Cybersecurity,General Tools,News,Providers
The Cyber Security Evaluation Tool (CSET) from the Cybersecurity and Infrastructure Security Agency provides a systematic, disciplined, and repeatable approach for evaluating an organization’s security posture. CSET is a desktop software tool that...
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The California Teleconnect Fund (CTF)

Funding Opportunities,Grow Your Program
…...
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Legislative Policy and Reimbursement Resources

NEWS ABOUT MEDICARE PAYMENT: PROPOSED CHANGES TO PAYMENT

Blog,Featured,Legislation & Regulation,News
Published July 11th, 2024Every year, the Centers for Medicare & Medicaid Services (CMS) issues a proposed set of changes to payment and other coverage and reporting requirements for providers offering care to Medicare beneficiaries.    Multi-step...
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Community Health Plan of Imperial Valley

Managed Care Plans,Reimbursement
This document outlines services and general reimbursement policies available for Community Health Plan of Imperial Valley. Updated July 2024.CLICK TO DOWNLOAD…...
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CalViva Health

Managed Care Plans,Reimbursement
This document outlines services and general reimbursement policies available for CalViva Health. Updated July 2024.CLICK TO DOWNLOAD…...
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Alameda Alliance for Health

Managed Care Plans,Reimbursement
This document outlines services and general reimbursement policies available for Alameda Alliance for Health. Updated July 2024.CLICK TO DOWNLOAD…...
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WellbeHealth PACE

Managed Care Plans,Reimbursement
This document outlines services and general reimbursement policies available for WellbeHealth PACE. Updated July 2024.CLICK TO DOWNLOAD…...
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On Lok PACE

Managed Care Plans,Reimbursement
This document outlines services and general reimbursement policies available for On Lok PACE. Updated July 2024.CLICK TO DOWNLOAD…...
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InnovAge California PACE

Managed Care Plans,Reimbursement
This document outlines services and general reimbursement policies available for InnovAge California PACE. Updated July 2024.CLICK TO DOWNLOAD…...
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Central Valley PACE

Managed Care Plans,Reimbursement
This document outlines services and general reimbursement policies available for Central Valley PACE. Updated July 2024.CLICK TO DOWNLOAD…...
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Community Health Group Partnership Plan

Managed Care Plans,Reimbursement
This document outlines services and general reimbursement policies available for Community Health Group Partnership Plan. Updated July 2024.CLICK TO DOWNLOAD…...
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Blue Shield of California Promise Health Plan

Managed Care Plans,Reimbursement
This document outlines services and general reimbursement policies available for Blue Shield of California Promise Health Plan. Updated July 2024.CLICK TO DOWNLOAD…...
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Gold Coast Health Plan

Managed Care Plans,Reimbursement
This document outlines services and general reimbursement policies available for Gold Coast Health Plan. Updated July 2024.CLICK TO DOWNLOAD…...
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Santa Clara Family Health Plan

Managed Care Plans,Reimbursement
This document outlines services and general reimbursement policies available for Santa Clara Family Health Plan. Updated July 2024.CLICK TO DOWNLOAD…...
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CenCal Health

Managed Care Plans,Reimbursement
This document outlines services and general reimbursement policies available for CenCal Health. Updated July 2024.CLICK TO DOWNLOAD…...
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Health Plan of San Joaquin

Managed Care Plans,Reimbursement
This document outlines services and general reimbursement policies available for Health Plan of San Joaquin. Updated July 2024.CLICK TO DOWNLOAD…...
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San Francisco Health Plan

Managed Care Plans,Reimbursement
This document outlines services and general reimbursement policies available for San Francisco Health Plan. Updated July 2024.CLICK TO DOWNLOAD…...
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L.A. Care Health Plan

Managed Care Plans,Reimbursement
This document outlines services and general reimbursement policies available for L.A. Care Health Plan. Updated July 2024.CLICK TO DOWNLOAD…...
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Inland Empire Health Plan (IEHP)

Managed Care Plans,Reimbursement
This document outlines services and general reimbursement policies available for Inland Empire Health Plan (IEHP). Updated July 2024.CLICK TO DOWNLOAD…...
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Saving Vital Lifelines: The Critical Role of Digital Health in Sustaining Critical Access Hospitals

Blog,Featured,News
In the heart of California's rural landscapes, Critical Access Hospitals (CAHs) serve as essential pillars of healthcare, providing lifesaving services to communities where medical resources are often scarce. At the California Telehealth Resource...
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Hands together to show that leveraging digital modalities to support transitions to value-based delivery and payment in California is successful.

Disaster Preparedness, Mitigation, and Recovery in the Digital Age: Enhancing Healthcare Resilience in CA and Beyond

Blog,Emergency Response: Program Survival,News,Providers
The COVID-19 pandemic exposed and exacerbated vulnerabilities in global health systems, starkly reminding us of the critical need for robust emergency preparedness, mitigation, and recovery. This unprecedented health crisis not only tested our...
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Legislative Policy and Reimbursement Resources

Updates on Medicare Reimbursement and Additional Guidance (2024)

Blog,News,Reimbursement,Reimbursement Tools,What's New
OVERVIEW The following are Medicare Reimbursement resources and reference documents concerning: Telehealth (interactive video/audio or audio-only) eConsults Remote physiological or therapeutic management Store and forward (in limited circumstances)...
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Embracing Digital Health Innovation: Insights from the Inaugural CTRC Advisory Board

Advisory Board,Blog,News
DISCLAIMER: Advisory Board members offer subject matter expertise, strategic advice on CTRC, and perspectives of stakeholders. Representation on the advisory board does not constitute an endorsement of a member’s products, services, organizations, or...
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Digital Health Innovations: Transforming Medi-Cal’s Enhanced Care Management and Community Supports 

Blog,Featured,Health Equity,News
At the heart of California’s healthcare innovation lies Enhanced Care Management (ECM), a Medi-Cal benefit designed to holistically address the needs of its highest-need members. This statewide program goes beyond traditional healthcare, building...
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CTRC - Contact Us

Are You a Health Care AI Novice?: The Basics You Need to Know

Artificial Intelligence,Blog,Featured,News
Program Specialist Aislynn Taylor representing CTRC at the HIMSS AI in Healthcare Forum While it may seem like a far-off sci-fi future, the application of AI systems in health care is here now, and we should be ready for it to expand. Many clinicians...
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Join Our Transformative Digital Health Workshop in California! 

Blog,Featured,Grow Your Program,News,Ongoing Training & Insight,Providers,What's New
Join us for an exciting Digital Health Workshop where you can acquire important tools and information to support practice transformation!...
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Young Woman with headphones. Smiling at computer

Expanding Access to Care in Indigenous Communities: The Role of Virtual Care

Blog,Featured,News,Patients,Providers
In commemorating Native American Heritage Month, we should take concrete steps to address longstanding limits affecting access to culturally competent healthcare for Indigenous communities in California. This blog, brought to you by the California...
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Hands together to show that leveraging digital modalities to support transitions to value-based delivery and payment in California is successful.

Value-Based Delivery Transformation: Digital Strategies for Medi-Cal

Blog,Featured,Grow Your Program,Health Equity,News,Promising Practices,Providers,Reimbursement,What's New
The California Telehealth Resource Center (CTRC), a federally funded nonprofit, is dedicated to the successful implementation of virtual care within California. Our mission goes beyond simply supporting the adoption of evidence-based digital health...
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RPM Course Image

Remote Patient Monitoring Course

Featured,News,RPM,What's New
This course is intended to help California providers and patients advance the quadruple aim by improving health outcomes and population health, bending the cost curve, and enhancing patient and care teams' experiences of care. Practices that embrace...
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Billing for Telehealth Encounters - An introductory guide on fee for service. July 2023

2023 Telehealth Billing Guide for Medicare Fee-For-Service

Featured,Reimbursement,Reimbursement Tools,What's New
The Center for Connected Health Policy (CCHP) is providing this informational billing guide to assist those who have questions regarding telehealth billing in general and specifically, post-PHE. The guide is primarily about Medicare fee-for-service...
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Legislative Policy and Reimbursement Resources

A New Era of Telehealth: Key Medicare Policy Changes and Extensions

Blog,COVID-19 Reimbursement,Featured,Legislation,Legislation & Regulation,News,Ongoing Training & Insight,Providers,Reimbursement,State & Federal Policies
As we transition into a new era in healthcare post the COVID-19 pandemic, the evolving landscape of telehealth regulations can be challenging to navigate. The California Telehealth Resource Center (CTRC) acknowledges this complexity and aims to shed...
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The COVID-19 Pandemic is Over: Key Dates for Telehealth You Should Know UPDATED TIMELINE

COVID-19 Reimbursement,Featured,General Tools,Legislation,Legislation & Regulation,News,Ongoing Training & Insight,Reimbursement,State & Federal Policies
With the COVID-19 Pandemic coming to a close, it is crucial that telehealth providers pay attention to the various changes coming their way. Check out our UPDATED PHE timeline to ensure you are up to date on all critical dates.VIEW THE...
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This image shows a pride flag with text that shows the benefits of telehealth for the LGBTQIA+ community.

Telehealth for the LGBTQIA+ Community

Featured,News,Patients,Telehealth Success Stories,What's New
Telehealth offers a safe, secure, and accessible platform for the LGBTQIA+ community, enabling access to affirming healthcare professionals without geographical boundaries...
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CTRC Video Library

Teletherapy: Revolutionizing Access to Mental Health Care

Blog,Featured,News,Patients,Providers,What's New
In this blog post, we delve into the transformative power of teletherapy, exploring its impact on mental health, and how it’s reshaping the accessibility of mental health services across the globe.  ...
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CTRC Telehealth Course Finder

10 Benefits of Telehealth for Autism Diagnosis and Treatment

Blog,Featured,News,Patients,Providers,What's New
As telehealth revolutionizes health care delivery for patients worldwide, one area that holds promise is the diagnosis and treatment of autism spectrum disorder (ASD). In this blog, we will explore the many advantages of telehealth for individuals...
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RPM Vendor Selection Toolkit

Featured,Guidelines and Toolkits,News,Ongoing Training & Insight,RPM,Sustaining Your Specialty Care Program,What's New
This Remote Patient Monitoring (RPM) Vendor Selection Toolkit poses key considerations for health centers selecting an RPM vendor as well as a systematic approach to vendor evaluation to identify the most suitable RPM partner...
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California FQHC Alternative Payment Model – CHCF

Featured,General Tools,Get Started,Grow Your Program,Implementation Tools,Ongoing Training & Insight,Providers,What's New
The California Federally Qualified Health Center Alternative Payment Model (FQHC APM) is a proposed initiative of the California Department of Health Care Services (DHCS)...
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Reimbursement and Policy Resources for Telehealth

The End of the PHE: Dates Every Telehealth Provider Should Know

Blog,COVID-19 Reimbursement,Featured,Legislation,Legislation & Regulation,News,Providers,Reimbursement,State & Federal Policies,What's New
In this post, we discuss impending changes to telehealth regulations tied to the end of the PHE, how these changes will affect telehealth providers, and potentially alter the future telehealth landscape...
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Hands together to show that leveraging digital modalities to support transitions to value-based delivery and payment in California is successful.

CTRC & CHCF’s RPM Learning Event: A Resounding Success!

Blog,Featured,News,RPM
Telehealth, also known as telemedicine, is a mode of health care that uses secure digital technologies such as videoconferencing and telephone services to connect patients and providers...
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The Pandemic is Ending: Key Dates for Telehealth You Should Know

Featured,Legislation,Legislation & Regulation,News,Providers,State & Federal Policies,What's New
This timeline from CTRC provides telehealth providers with key dates they should know regarding the end of the PHE...
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Telehealth Resources For Patients

8 Things to Know Before Your First Telehealth Visit

Blog,Featured,General Tools,News,Patients
Telehealth, also known as telemedicine, is a mode of health care that uses secure digital technologies such as videoconferencing and telephone services to connect patients and providers...
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Reimbursement and Policy Resources for Telehealth

Omnibus (HR2617) & Telehealth: Key Takeaways, Impacts, and More

Blog,Featured,Legislation,Legislation & Regulation,News,Reimbursement,State & Federal Policies
On December 23rd, the House of Representatives approved a $1.7 trillion spending package, HR 2617, aka the Omnibus Appropriations legislation. Included in the legislation were a number of changes that have the potential to impact telehealth providers...
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A man with a blood pressure cuff monitoring his vitals from home showing the benefits of digital health for promoting health equity in California.

Why Should I Offer RPM? Benefits, Tools, Policy, & More

Blog,Featured,Grow Your Program,News,RPM
As a preamble to the upcoming Advances in Remote Patient Monitoring Learning Event co-hosted by CTRC and the California Health Care Foundation, this blog delves into the world of RPM and its role in the future of health care...
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Guidance on Nondiscrimination in Telehealth

Guidelines and Toolkits,Ongoing Training & Insight,Sample Forms and Guidelines,State & Federal Policies,What's New
This document from the U.S. Department of Health & Human Services provides patients with guidance on nondiscrimination in telehealth...
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Virtual Care Security Tips For Patients – Now in Additional Languages!

Featured,News,Patients
Virtual care offers patients convenience, flexibility, and reduced costs. To ensure your information is secure, consider the following safeguards...
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Young Woman with headphones. Smiling at computer

Benefits of Using Telehealth in Schools to Address the Adolescent Mental Health Crisis

Blog,Featured,News
In its early days, telehealth was under-researched, underfunded, and underutilized by a general public largely unaware of the vast potential benefits. Today, following a period of rapid evolution fueled by the COVID-19 pandemic, telehealth may offer...
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A medical professional taking a young patient's vitals to demonstrate how telehealth can improve health care workforce retention.

5 Ways Telehealth Can Improve Rural Health Workforce Retention

Blog,Featured,News
COVID-19 transformed California’s health care system. With it came increased safety protocols, a strained and exhausted workforce, supply shortages, and exponential growth in virtual care. An unexpected silver lining is the finding that practices...
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CTRC - Contact Us

Audio-Only Visits: Critical to Bridging the Digital Divide

Blog,Featured,News
While it remains to be seen if temporary waivers will be made permanent after the PHE is lifted, the fate of audio-only visits–real-time telephone visits unaccompanied by a video component—is a topic of wide-ranging opinion and debate...
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Considerations for Selecting a Telehealth Technology Vendor

General Tools,Get Started,Guidelines and Toolkits,News,What's New
This toolkit provides an overview of considerations for selecting a telehealth technology vendor. This includes key questions to ask equipment vendors, suggestions for a phased approach to vendor selection, and questions you should be prepared for a...
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Telehealth Technology Needs & Readiness Assessment

Featured,General Tools,Get Started,Guidelines and Toolkits,What's New
Utilize this assessment guide to get a complete picture of your telehealth technology needs and readiness before making a purchase...
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Impact of COVID on Telehealth

Featured,General Tools,News,Ongoing Training & Insight,What's New
The COVID 19 Pandemic has accelerated the acceptance of telemedicine into the practice of medicine...
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Telehealth Support Technician Job Description

General Tools,Guidelines and Toolkits,News,What's New
This position ensures the deployment and maintenance of virtual care operations for the entire organization...
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Crisis Management Workflow

Get Started,Workflows
Workflow tends to vary from one practice to another, but this step-by-step illustration provides a general overview of a crisis care management workflow...
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Hybrid Virtual Care Considerations for California Healthcare Executives

Featured,Get Started,Grow Your Program,Guidelines and Toolkits,What's New
CTRC presents key considerations, divided into six sections, to guide California health care executives as you weigh the right balance of virtual solutions to complement in-person care for your health center and the patients you serve...
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Telehealth & Disability: Recommendations For Providers

Featured,General Tools,Get Started,Implementation Tools,Ongoing Training & Insight,Promising Practices,What's New
This factsheet provides recommendations for providers when treating patients with disabilities via telehealth. It includes both general recommendations for providers as well as specific tips when treating patients who are deaf or have hearing loss...
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Virtual Care Security Tips for Providers

Featured,General Tools,Get Started,Implementation Tools
Virtual care offers many benefits, but it can also increase exposure to cyberthreats. These tips can help keep PHI secure...
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Remote Patient Monitoring Toolkit

Featured,Get Started,Grow Your Program,Guidelines and Toolkits,Implementation Tools,RPM,What's New
This toolkit is intended to help California providers and patients optimize RPM for better, more accessible care. Practices that embrace RPM technologies today, will be well positioned to leverage eminent powerful advances that build on RPM to...
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Telehealth, COVID-19, and Social Determinants of Health: Using Technology to Advance Social Care

Blog,News
In our final post of this series, we will examine some other ways that telehealth can benefit health care practices in working with patients’ social needs, including examples of SDOH topics that are particularly well-suited to telehealth-based...
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Telehealth, COVID-19, and Social Determinants of Health: Trauma Informed Care and Intimate Partner Violence

Blog,News
Screening for SDOH can involve discussions of sensitive and potentially stigmatizing topics, such as financial and food insecurity, and has the potential to exacerbate or cause new trauma if not done in an empathetic and patient-centered manner...
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Telehealth, COVID-19, and Social Determinants of Health: Learning from the Shift to Virtual Care

News
Screening for SDOH and specific social risk factors, such as unstable housing, food insecurity, and lack of transportation, has become increasingly common in health care settings over the last few years, as appreciating the fuller context of the...
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8 TIPS for a Successful Telehealth Session

Patients,What's New
This guide, produced by the Northeast Telehealth Resource Center, contains 8 tips to make your video visit experience a success...
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Telehealth Program Developer Kit

Featured,Get Started,Grow Your Program,Guidelines and Toolkits,What's New
The goal of the Program Developer is to allow new programs to learn from the experience of others, to reduce trial and error, and most of all to create successfully operating telemedicine programs. It can easily be adapted and customized to the size...
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San Francisco Health Plan

Managed Care Plans,Reimbursement
This document outlines services and general reimbursement policies available for San Francisco Health Plan. Last revision December 2022.CLICK TO DOWNLOAD…...
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Molina Healthcare of California

Managed Care Plans,Reimbursement
This document outlines telehealth services and general reimbursement policies available for Molina Healthcare of California. Updated July 2024.CLICK TO DOWNLOAD…...
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Contra Costa Health Plan

Managed Care Plans,Reimbursement
This document outlines services and general reimbursement policies available for Contra Costa Health Plan. Updated July 2024.CLICK TO DOWNLOAD…...
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Anthem Blue Cross of California

Managed Care Plans,Reimbursement
This document outlines telehealth services and general reimbursement policies available for Anthem Blue Cross Of California. Updated July 2024.CLICK TO DOWNLOAD…...
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Aetna Better Health of California

Managed Care Plans,Reimbursement
This document outlines telehealth services and general reimbursement policies available for Aetna Better Health Of California. Updated July 2024.CLICK TO DOWNLOAD…...
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Patient Instructions for a Successful Telehealth Visit

Patient Instructions for a Successful Telehealth Visit

Patients
Want to take advantage of telehealth, for yourself or a loved one? Download this handy patient checklist from Caravan Health to make sure you are prepared for your telehealth visit.DOWNLOAD NOW…...
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How Do I Use Telehealth?

How Do I Use Telehealth?

General Tools,Patients
Want to take advantage of telehealth, for yourself or a loved one? Download this handy answer guide. Available in English, Spanish, Vietnamese, and Cantonese...
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Telehealth Specialty Provider List

Telehealth Specialty Provider List

Featured,Patients
We maintain an ever-expanding list of telehealth specialty providers. CTRC remains unbiased, and this list is unvetted. Before considering any of these organizations, please conduct your own due diligence...
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UnitedHealthcare – HMO, EPO, POS (Virtual Visits)

Managed Care Plans,Reimbursement
This document provides some general reimbursement guidelines for the specified managed care plans...
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United Healthcare – Medicaid Community Plan

Managed Care Plans,Reimbursement
This reimbursement policy pertains to UnitedHealthcare community plan Medicaid products...
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United Healthcare – Medicare Advantage Plans

Managed Care Plans,Reimbursement
Please note that this information is merely intended to serve as a general reference and overview. It’s not designed to address every aspect of a given clinical scenario...
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United Healthcare – Medicare

Managed Care Plans,Reimbursement
This document outlines telehealth services for which UnitedHealthcare will consider reimbursement...
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TriCare

Managed Care Plans,Reimbursement
TriCare covers the use of interactive audio/video technology to provide clinical consultations and office visits where appropriate and medically necessary. This manual summarizes guidelines for qualified providers delivering these services...
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Common Integration Barriers

Common Integration Barriers

Get Started,Understanding Roles
Learn to recognize and avoid common roadblocks when planning or implementing your telehealth program. This no-cost guide helps you make smarter choices...
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Live Video Telemedicine Consult Referral Request Form

Get Started,Sample Forms and Guidelines
CCHP’s three-year Specialty Care Safety Net Initiative (SCSNI) project connected 43 safety net health centers across California...
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Pediatric NEUROLOGY Telemedicine Program Referral Guideline for Live Video

Get Started,Sample Forms and Guidelines
View this listing of clinical conditions appropriate for telehealth pediatric neurology consultations...
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Partnership HealthPlan of California

Managed Care Plans,Reimbursement
This document outlines telehealth services available to Partnership HealthPlan of California (PHC) members, along with general reimbursement policies...
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AHIMA Policy and Procedure Template

AHIMA Policy and Procedure Template

Get Started,Sample Forms and Guidelines
This document helps you provide patients with more efficient telehealth clinical diagnostics and treatments services...
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Sample Clinic Telemedicine Policies and Procedures

Sample Clinic Telemedicine Policies and Procedures

Get Started,Sample Forms and Guidelines
Give patients in rural areas real-time access to specialized care using your telehealth services...
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Telehealth Consent Forms (English and Spanish)

Telehealth Consent Forms (English and Spanish)

Get Started,Sample Forms and Guidelines
Telehealth involves the use of audio, video, and/or other electronic communications to serve patients. See a sample patient consent form...
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Magellan Telehealth Billing Instructions

Managed Care Plans,Reimbursement
These PDFs provide commercial plan information and billing insights for Magellan Telehealth...
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What Is Telehealth?

What Is Telehealth?

Featured,Get Started,Getting Ready
Get better acquainted with telehealth, the way it works, what makes it different, and everything it offers. View some insightful videos, too! Click the link to get started...
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Video: Telehealth Promising Practices

Video: Conducting a Physical Exam

Get Started,Getting Ready
This popular entry in our ongoing video training series was developed in collaboration with C-TIER: the Center for Telehealth Innovation, Education and Research at Old Dominion University...
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COVID-19 Policy Guidance

COVID-19 Reimbursement,Reimbursement
This pandemic-related resource library is updated all the time. While it’s not exhaustive, it does provide quick and easy access to a wide range of general reimbursement guidelines related to COVID-19...
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Central California Alliance for Health

Managed Care Plans,Reimbursement
This detailed provider manual outlines operational policies and procedures for the Central California Alliance for Health...
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Health Net Community Solutions, Inc.

Managed Care Plans,Reimbursement
This useful PDF describes telehealth programs and services available to plan members...
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Video: Telehealth Promising Practices

Video: Telehealth Promising Practices

Featured,Grow Your Program,Promising Practices
Get proven insights reflecting years of nationwide program experience–from providers just like you. Don’t reinvent the wheel; start here instead!...
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California Health & Wellness

Managed Care Plans,Reimbursement
This PDF outlines telehealth programs and services available to plan members. It also summarizes covered services for telehealth technologies, reimbursement structure, service requirements, and more...
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Telehealth Credentialing and Privileging Checklist

Telehealth Credentialing and Privileging Checklist

Credentialing,Get Started
Consult this checklist to better understand telehealth credentialing and privileging guidelines...
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UMTRC Patient-to-Provider Workflow

UMTRC Patient-to-Provider Workflow

Get Started,Workflows
Workflow often varies from one practice to another, but this helpful illustration provides a general overview of the telehealth process...
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Clinic-to-Clinic Specific Workflow

Clinic-to-Clinic Specific Workflow

Get Started,Workflows
Workflow tends to vary from one practice to another, but this step-by-step illustration provides a general overview of the clinic-to-clinic telehealth process...
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Clinic-to-Patient Specific Workflow

Clinic-to-Patient Specific Workflow

Get Started,Workflows
Workflow may vary from one practice to another, but this detailed illustration gives you a useful overview of the clinic-to-patient telehealth process...
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eConsult Workflows

eConsult Workflows

Get Started,Workflows
Here’s another useful flow chart that helps you understand how a standard eConsult takes place. Adapt these insights to your own unique practice...
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Sample Workflows

Sample Workflows

Get Started,Workflows
These helpful workflow illustrations can be easily adapted to reflect your own organizational preferences and processes...
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Medicare Telehealth

Reimbursement,State & Federal Policies
This booklet from the Medicare Learning Network (MLN) has been specifically created for Medicare fee-for-service providers...
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Medi-Cal Supplemental Policy: IHCs

Reimbursement,State & Federal Policies
This PDF contains information for billing services rendered by Indian Health Services (IHS), Memorandum of Agreement (MOA) 638, Clinics...
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20 Questions to Ask a Specialty Service Provider

20 Questions to Ask a Specialty Service Provider

Get Started,Understanding Roles
Finding telehealth specialty service providers isn’t as tough as it used to be. Download and review this no-cost guide BEFORE signing a contract...
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Webside Manner Guide (OCHIN)

Webside Manner Guide (OCHIN)

Get Started,Understanding Roles
Providers with a great bedside manner help patients feel more comfortable and reassured. Don’t underestimate the impact of your interpersonal skills—get proven pointers here...
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Telehealth Physical Exam Fact Sheet

Telehealth Physical Exam Fact Sheet (Caravan Health)

Get Started,Understanding Roles
Conducting a physical exam using telehealth equipment requires a few modifications. Use this Fact Sheet to make sure your patient visits are thorough, insightful, and efficient...
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GeneralWorkflows

General Telehealth Workflows

Get Started,Workflows
Download these useful no-cost workflow illustrations, and start adapting them to your own organizational processes...
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Video: Mapping and Designing Telehealth Clinic Workflows

Video: Mapping and Designing Telehealth Clinic Workflows

Get Started,Workflows
Workflow mapping helps any organization visualize its process—and identify areas for improvement. Learn how to develop your own diagrams!...
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Documenting Workflows for Telehealth Services

Video: Documenting Workflows for Telehealth Services

Get Started,Workflows
Learn to document your own insightful workflows. Then use those charts as teaching tools to improve team confidence and performance...
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Sample Telemedicine Job Descriptions

Sample Telemedicine Job Descriptions

Get Started,Understanding Roles
Your staff has a measurable impact on the success of your telehealth program. Use this Job Description overview to make more informed choices, at any stage of your hiring process...
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ATA Practice Guideline for Telemental Health with Children and Adolescents (2017)

ATA Practice Guideline for Telemental Health with Children and Adolescents (2017)

Grow Your Program,Guidelines and Toolkits
Read about three key aspects of service delivery: administration/management, clinical practice, and technical design/architecture...
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ATA Practice Guidelines for Teledermatology

ATA Practice Guidelines for Teledermatology (2016)

Grow Your Program,Guidelines and Toolkits
The visual aspect of dermatology makes it especially well-suited to telehealth. Get helpful insights and guidelines here...
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ATA Practice Guidelines for Ocular Telehealth (Diabetic Retinopathy 2019)

ATA Practice Guidelines for Ocular Telehealth (Diabetic Retinopathy 2019)

Grow Your Program,Guidelines and Toolkits
Learn how to improve outcomes and make more accurate diagnoses with these detailed guidelines...
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New & Expanded Flexibilities for RHCs & FQHCs during the COVID-19 PHE

Reimbursement,State & Federal Policies
This MLN Matters® Special Edition Article is for Rural Health Clinics (RHCs) and Federally Qualified Health Centers (FQHCs) during the COVID-19 Public Health Emergency (PHE) for services they provide to Medicare patients...
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Medi-Cal Fee-For-Service Telehealth Policy

Reimbursement,State & Federal Policies
The policy in this document excerpt is established pursuant to Assembly Bill 415 (Logue, Chapter 547, Statutes of 2011)—also known as the Telehealth Advancement Act of 2011...
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20 QUESTIONS to Ask a Specialty Service Provider Prior to Signing the Contract

20 QUESTIONS to Ask a Specialty Service Provider Prior to Signing the Contract

Grow Your Program,Sustaining Your Specialty Care Program
Don't sign on the dotted line until you arm yourself with these critical questions...
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HRSA PAL 2020-01

General Tools,Reimbursement
This Program Assistance Letter (PAL) highlights some of the important issues for health centers to consider when utilizing telehealth as a means to increase access to care for health center patients. It also provides clarifying information to health...
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Telehealth Marketing Plan

Telehealth Marketing Plan

Get Started,Understanding Roles
Develop a more effective telehealth marketing plan with this popular no-cost guide. It provides a handy template that you can quickly adapt to suit your specific needs...
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AAFP Toolkit: Building and Growing a Sustainable Teleheath Program

AAFP Toolkit: Building and Growing a Sustainable Teleheath Program

Get Started,Implementation Tools
Developing and implementing a successful telehealth strategy demands a clear understanding of current regulations—and the skills to formulate effective strategies. Take advantage of these insights...
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FQHC Remote Patient Monitoring Toolkit

FQHC Remote Patient Monitoring Tips for Success

Get Started,Implementation Tools,RPM
If you’re a federally qualified health center (FQHC), this is the specialized resource you need. It covers program administration, return on investment, sustainability, EHR integration, staffing, training, equipment, and more...
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Telehealth Implementation Workshops

Telehealth Implementation Workshops

Get Started,Implementation Tools
Learn from recognized telehealth experts in your area! These half-day interactive sessions provide step-by-step guidance that help you develop a successful telehealth program. Get details here...
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CMS Telemedicine Toolkit

CMS Telemedicine Toolkit

Get Started,Implementation Tools
During the COVID-19 pandemic, the Centers for Medicare & Medicaid Services (CMS) broadened access to Medicare telehealth services. Find out what Medicare pays for here...
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Policy and Procedure Guidelines

Policy and Procedure Guidelines

Get Started,Sample Forms and Guidelines
This document helps you facilitate a quality telehealth experience between patients and practitioners...
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The California Telehealth Resource Center (CTRC) and all resources and activities produced or supported by the CTRC are made possible by grant number U1UTH42520-01-01 from the Office for the Advancement of Telehealth, Health Resources and Services Administration, DHHS. This information or content and conclusions are those of the CTRC and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS, or the U.S. Government. The information and tools presented on the California Telehealth Resource Center’s (CTRC) website are intended for general information purposes only and are not intended or implied to be a substitute for professional legal and billing advice. We recommend discussing billing and legal decisions with your organization’s compliance officer to ensure agreement or consulting with an attorney regarding any legal issue. All materials are strictly for informational and educational purposes only.
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