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Telehealth Resources For Patients

Getting Started with Telehealth

If you’re a provider looking to start or integrate a California-based telehealth program, CTRC offers a comprehensive range of unbiased insights, no-cost educational tools, resources, and consultative services. We help you to avoid time-consuming missteps.

We have specialized expertise supporting community health care sites, rural providers, and underinvested and marginalized populations.  You need to understand when you’re on track and when you need to adjust – we’ll show you how.

LEARN MOREVIEW RESOURCES

Getting Started with

Telehealth

These trusted and time-tested telehealth resources help get your program underway, and keep it running smoothly. Find tips, tools, and templates that can boost patient engagement, increase practice efficiency, simplify staffing decisions, improve daily workflows, facilitate credentialing, and much more.

14 Mar

AI Policy Corner: Potential Future Implementation Requirements

Keeping up with AI in California: 2025 Bills Authored By: Rebekah Glick (March 13, 2025) In a rapidly evolving

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21 Mar

How to Avoid Mistakes When Choosing & Implementing Technology

This guide outlines how to avoid the common mistakes of choosing and implementing telehealth technology. Click to Download

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What Is Telehealth?
15 Jan

What Is Telehealth?

Get better acquainted with telehealth, the way it works, what makes it different, and everything it offers. View some insightful videos, too! Click the link to get started.

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Getting Started with

Rural Telehealth

Our curated collection offers tools and insights to launch and manage your telehealth program effectively. With a focus on expanding access to healthcare in rural areas, our resources aim to enhance patient engagement, improve operational efficiency, and streamline the credentialing process. Explore, learn, and transform rural healthcare with us.

5 Ways Telehealth Can Improve Rural Health Care Workforce Retention

This blog discusses how telehealth has positively impacted health care workforce retention amid the challenges posed by COVID-19 in California.

Telehealth Marketing Plan

Our Telehealth Marketing Plan is a free guide crafted to assist rural health care providers in developing impactful telehealth marketing strategies.

Rural Telehealth Toolkit – RHIhub

The Rural Telehealth Toolkit, provided by RHIhub, is a comprehensive compilation of evidence-based models and resources aimed at assisting organizations in launching and maintaining telehealth programs to tackle common issues faced in rural U.S. communities.

Rural Telehealth Resources – National Rural Health Resource Center

The National Rural Health Resource Center highlights the essential role of telehealth in underinvested rural areas. The center offers an evolving collection of resources, reflecting the growth and acceptance of telehealth, particularly for managing chronic diseases and improving patient access to care.

Telehealth in Rural Communities – CDC

The CDC underscores the critical role of telehealth in rural areas, where residents face higher risks from major health conditions.

Introduction to Rural Telehealth – Telehealth.HHS.gov

This resource from Telehealth.HHS.gov provides valuable strategies for establishing a successful rural telehealth program.

Understand Patient Impact with

Rural Telehealth Success Story Videos

Explore our collection of Rural Telehealth Success Stories, showcasing the transformative power of telehealth in enhancing healthcare access and outcomes in rural communities. For more telehealth videos, visit our YouTube channel.

Jill’s Story

Melissa’s Story

Getting Started with

Understanding Roles

Staffing represents a sizable cost component of any telehealth program. But make no mistake: Your skilled team ultimately determines your level of program success. Use these helpful resources to get acquainted with common telehealth roles and functions.

Common Integration Barriers
15 Jan

Common Integration Barriers

Learn to recognize and avoid common roadblocks when planning or implementing your telehealth program. This no-cost guide helps you make smarter choices.

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20 Questions to Ask a Specialty Service Provider
14 Jan

20 Questions to Ask a Specialty Service Provider

Finding telehealth specialty service providers isn’t as tough as it used to be. Download and review this no-cost guide BEFORE signing a contract.

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Webside Manner Guide (OCHIN)
14 Jan

Webside Manner Guide (OCHIN)

Providers with a great bedside manner help patients feel more comfortable and reassured. Don’t underestimate the impact of your interpersonal skills—get proven pointers here.

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Telehealth Physical Exam Fact Sheet
14 Jan

Telehealth Physical Exam Fact Sheet (Caravan Health)

Conducting a physical exam using telehealth equipment requires a few modifications. Use this Fact Sheet to make sure your patient visits are thorough, insightful, and efficient.

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Sample Telemedicine Job Descriptions
13 Jan

Sample Telemedicine Job Descriptions

Your staff has a measurable impact on the success of your telehealth program. Use this Job Description overview to make more informed choices, at any stage of your hiring process.

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Telehealth Marketing Plan
08 Jan

Telehealth Marketing Plan

Develop a more effective telehealth marketing plan with this popular no-cost guide. It provides a handy template that you can quickly adapt to suit your specific needs.

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Getting Started with

Implementation Tools

These trusted, time-tested telehealth resources help get your program underway. Use these guides and tools to implement your program with greater success.
22 Feb

TTAC: Direct to Consumer Toolkit

The National Telehealth Technology Assessment Center’s Direct to Consumer Toolkit has been updated (Feb 2025) There is a growing

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03 Apr

California FQHC Alternative Payment Model – CHCF

The California Federally Qualified Health Center Alternative Payment Model (FQHC APM) is a proposed initiative of the California Department of Health Care Services (DHCS).

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27 Sep

Telehealth & Disability: Recommendations For Providers

This factsheet provides recommendations for providers when treating patients with disabilities via telehealth. It includes both general recommendations for providers as well as specific tips when treating patients who are deaf or have hearing loss, patients who are blind or have vision loss, and patients with physical/developmental disabilities.

Comments are Closed / Featured,General Tools,Get Started,Implementation Tools,Ongoing Training & Insight,Promising Practices,What's New / Read More
30 Aug

Virtual Care Security Tips for Providers

Virtual care offers many benefits, but it can also increase exposure to cyberthreats. These tips can help keep PHI secure.

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30 Aug

Remote Patient Monitoring Toolkit

This toolkit is intended to help California providers and patients optimize RPM for better, more accessible care. Practices that embrace RPM technologies today, will be well positioned to leverage eminent powerful advances that build on RPM to transform care as we know it.

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AAFP Toolkit: Building and Growing a Sustainable Teleheath Program
08 Jan

AAFP Toolkit: Building and Growing a Sustainable Teleheath Program

Developing and implementing a successful telehealth strategy demands a clear understanding of current regulations—and the skills to formulate effective strategies. Take advantage of these insights.

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FQHC Remote Patient Monitoring Toolkit
08 Jan

FQHC Remote Patient Monitoring Tips for Success

If you’re a federally qualified health center (FQHC), this is the specialized resource you need. It covers program administration, return on investment, sustainability, EHR integration, staffing, training, equipment, and more.

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Telehealth Implementation Workshops
08 Jan

Telehealth Implementation Workshops

Learn from recognized telehealth experts in your area! These half-day interactive sessions provide step-by-step guidance that help you develop a successful telehealth program. Get details here.

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CMS Telemedicine Toolkit
08 Jan

CMS Telemedicine Toolkit

During the COVID-19 pandemic, the Centers for Medicare & Medicaid Services (CMS) broadened access to Medicare telehealth services. Find out what Medicare pays for here.

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Getting Started with

Workflows

It really pays to review these sample workflows as you get started. Use them to save time, increase efficiency, and implement your program more effectively. They’re a great starting point for developing your own operational protocols over time.

21 Jan

Crisis Management Workflow

Workflow tends to vary from one practice to another, but this step-by-step illustration provides a general overview of a crisis care management workflow.

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UMTRC Patient-to-Provider Workflow
14 Jan

UMTRC Patient-to-Provider Workflow

Workflow often varies from one practice to another, but this helpful illustration provides a general overview of the telehealth process.

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Clinic-to-Clinic Specific Workflow
14 Jan

Clinic-to-Clinic Specific Workflow

Workflow tends to vary from one practice to another, but this step-by-step illustration provides a general overview of the clinic-to-clinic telehealth process.

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Clinic-to-Patient Specific Workflow
14 Jan

Clinic-to-Patient Specific Workflow

Workflow may vary from one practice to another, but this detailed illustration gives you a useful overview of the clinic-to-patient telehealth process.

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eConsult Workflows
14 Jan

eConsult Workflows

Here’s another useful flow chart that helps you understand how a standard eConsult takes place. Adapt these insights to your own unique practice.

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Sample Workflows
14 Jan

Sample Workflows

These helpful workflow illustrations can be easily adapted to reflect your own organizational preferences and processes.

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GeneralWorkflows
14 Jan

General Telehealth Workflows

Download these useful no-cost workflow illustrations, and start adapting them to your own organizational processes.

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Video: Mapping and Designing Telehealth Clinic Workflows
14 Jan

Video: Mapping and Designing Telehealth Clinic Workflows

Workflow mapping helps any organization visualize its process—and identify areas for improvement. Learn how to develop your own diagrams!

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Documenting Workflows for Telehealth Services
14 Jan

Video: Documenting Workflows for Telehealth Services

Learn to document your own insightful workflows. Then use those charts as teaching tools to improve team confidence and performance.

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Getting Started with

Sample Forms & Guidelines

It really pays to review our curated selection of sample forms and guidelines. Some are developed by our own CTRC experts. Others are shared here as a convenient resource. Use them to save time, avoid headaches, and implement your program more effectively.

09 Nov

Guidance on Nondiscrimination in Telehealth

This document from the U.S. Department of Health & Human Services provides patients with guidance on nondiscrimination in telehealth.

Comments are Closed / Guidelines and Toolkits,Ongoing Training & Insight,Sample Forms and Guidelines,State & Federal Policies,What's New / Read More
15 Jan

Live Video Telemedicine Consult Referral Request Form

CCHP’s three-year Specialty Care Safety Net Initiative (SCSNI) project connected 43 safety net health centers across California.

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15 Jan

Pediatric NEUROLOGY Telemedicine Program Referral Guideline for Live Video

View this listing of clinical conditions appropriate for telehealth pediatric neurology consultations.

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AHIMA Policy and Procedure Template
15 Jan

AHIMA Policy and Procedure Template

This document helps you provide patients with more efficient telehealth clinical diagnostics and treatments services.

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Sample Clinic Telemedicine Policies and Procedures
15 Jan

Sample Clinic Telemedicine Policies and Procedures

Give patients in rural areas real-time access to specialized care using your telehealth services.

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Telehealth Consent Forms (English and Spanish)
15 Jan

Telehealth Consent Forms (English and Spanish)

Telehealth involves the use of audio, video, and/or other electronic communications to serve patients. See a sample patient consent form.

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Policy and Procedure Guidelines
08 Jan

Policy and Procedure Guidelines

This document helps you facilitate a quality telehealth experience between patients and practitioners.

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Getting Started with

Credentialing

Credentials are documented evidence of licensure, training, and specialized expertise. The resources included here make it easier to obtain, verify, and assess the qualifications of any telehealth practitioner.

Telehealth Credentialing and Privileging Checklist
14 Jan

Telehealth Credentialing and Privileging Checklist

Consult this checklist to better understand telehealth credentialing and privileging guidelines.

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Ready for the Next Step?

Ready to Grow Your Telehealth Program?

Grow Your Telehealth Program

Once you’ve launched or integrated your California-based telehealth program, it’s easy to get caught up in daily activities. But over the long run, you want a program that’s self-sustaining. That means ensuring a solid patient/payer mix. Add your organization to CTRCs Telehealth Provider Listing to help patients locate and connect with your services.

It also means looking beyond initial seed funding—constantly evaluating new opportunities to earn revenue, contract with payers, and engage with insurance companies. This is especially crucial if you’re a rural/remote provider, or a community health care site providing care to underinvested populations. CTRC provides a comprehensive library of no-cost, unbiased courses and content that can save you time and help your program thrive. Check out our interactive Equipment Selection Guide designed to assist in equipment selection based on the telehealth service provided.

Grow Your Program with

Guidelines & Toolkits

Telehealth practices are constantly evolving—so we’re dedicated to helping you keep pace. These easy-to-access training resources are ideal for health care professionals. Improve existing skills, learn new ones, and continue growing your program.

16 Jan

Telehealth for Emergency Preparedness Best Practice Guide

Telehealth is important for providing medical care during an emergency, such as a pandemic or natural disaster. Providers can

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Telehealth Resources For Patients
17 Jul

Health Care Artificial Intelligence (AI) Toolkit

The rapid increase in advanced artificial intelligence (AI) systems and applications in healthcare has occurred seemingly overnight.  Clinicians, operational

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12 Apr

RPM Vendor Selection Toolkit

This Remote Patient Monitoring (RPM) Vendor Selection Toolkit poses key considerations for health centers selecting an RPM vendor as well as a systematic approach to vendor evaluation to identify the most suitable RPM partner.

0 comment / Featured,Guidelines and Toolkits,News,Ongoing Training & Insight,RPM,Sustaining Your Specialty Care Program,What's New / Read More
09 Nov

Guidance on Nondiscrimination in Telehealth

This document from the U.S. Department of Health & Human Services provides patients with guidance on nondiscrimination in telehealth.

Comments are Closed / Guidelines and Toolkits,Ongoing Training & Insight,Sample Forms and Guidelines,State & Federal Policies,What's New / Read More
21 Mar

Considerations for Selecting a Telehealth Technology Vendor

This toolkit provides an overview of considerations for selecting a telehealth technology vendor. This includes key questions to ask equipment vendors, suggestions for a phased approach to vendor selection, and questions you should be prepared for a vendor to ask customers.

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21 Mar

Telehealth Technology Needs & Readiness Assessment

Utilize this assessment guide to get a complete picture of your telehealth technology needs and readiness before making a purchase.

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21 Mar

Basic Technology Troubleshooting Guide

This troubleshooting guide is geared toward the clinic provider to include the use of stand-alone carts, laptops, desktops, and tablets. It should be noted that audio/video platforms vary, and it is important to read and follow the manufactures’ specific troubleshooting guidelines.

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21 Mar

Telehealth Support Technician Job Description

This position ensures the deployment and maintenance of virtual care operations for the entire organization.

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21 Mar

Virtual Care Room Design Toolkit

Room design impacts the quality of the virtual care encounter and should not be overlooked during the development of a telehealth program. This document provides practical information and advice on the major components that should be addressed in designing virtual care space.

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25 Oct

State Medicaid & CHIP Telework Playbook

A Guide to Accelerate States’ Ability to Telework

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29 Sep

Hybrid Virtual Care Considerations for California Healthcare Executives

CTRC presents key considerations, divided into six sections, to guide California health care executives as you weigh the right balance of virtual solutions to complement in-person care for your health center and the patients you serve.

Comments are Closed / Featured,Get Started,Grow Your Program,Guidelines and Toolkits,What's New / Read More
30 Aug

Remote Patient Monitoring Toolkit

This toolkit is intended to help California providers and patients optimize RPM for better, more accessible care. Practices that embrace RPM technologies today, will be well positioned to leverage eminent powerful advances that build on RPM to transform care as we know it.

Comments are Closed / Featured,Get Started,Grow Your Program,Guidelines and Toolkits,Implementation Tools,RPM,What's New / Read More
01 Apr

Telehealth Program Developer Kit

The goal of the Program Developer is to allow new programs to learn from the experience of others, to

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ATA Practice Guideline for Telemental Health with Children and Adolescents (2017)
13 Jan

ATA Practice Guideline for Telemental Health with Children and Adolescents (2017)

Read about three key aspects of service delivery: administration/management, clinical practice, and technical design/architecture.

Comments are Closed / Grow Your Program,Guidelines and Toolkits / Read More
ATA Practice Guidelines for Teledermatology
13 Jan

ATA Practice Guidelines for Teledermatology (2016)

The visual aspect of dermatology makes it especially well-suited to telehealth. Get helpful insights and guidelines here.

Comments are Closed / Grow Your Program,Guidelines and Toolkits / Read More
ATA Practice Guidelines for Ocular Telehealth (Diabetic Retinopathy 2019)
19 Feb

ATA Practice Guidelines for Ocular Telehealth (Diabetic Retinopathy 2019)

Learn how to improve outcomes and make more accurate diagnoses with these detailed guidelines.

Comments are Closed / Grow Your Program,Guidelines and Toolkits / Read More

Grow Your Program by

Sustaining Your
Program

Check out our custom-curated and ever-expanding selection of specialty care resources. Find proven insights for ophthalmology, dermatology, behavioral health, and more. Telehealth makes it so much easier for patients to receive specialized care, or a second opinion.

The Sample Sustainability Worksheet is a basic tool to assist in business model development for FQHC/RHC/IHS and is based on the model of purchasing blocks of time by the hour with a specialty care or primary care provide. This tool is to help guide decisions related to contracting with a provider and how selecting a service provider will likely affect sustainability.

12 Apr

RPM Vendor Selection Toolkit

This Remote Patient Monitoring (RPM) Vendor Selection Toolkit poses key considerations for health centers selecting an RPM vendor as well as a systematic approach to vendor evaluation to identify the most suitable RPM partner.

0 comment / Featured,Guidelines and Toolkits,News,Ongoing Training & Insight,RPM,Sustaining Your Specialty Care Program,What's New / Read More
20 QUESTIONS to Ask a Specialty Service Provider Prior to Signing the Contract
12 Jan

20 QUESTIONS to Ask a Specialty Service Provider Prior to Signing the Contract

Don’t sign on the dotted line until you arm yourself with these critical questions.

Comments are Closed / Grow Your Program,Sustaining Your Specialty Care Program / Read More
Sample Telehealth Sustainability Worksheet

Stay Ahead of the Game with

Promising Practices

These telehealth promising practices reflect proven insights assembled from years of program experience. They include firsthand observations from telehealth providers like yourself, across the country. CTRC has curated these promising practices so you won’t have to recreate the wheel when expanding your telehealth program. Want to add a useful tip of your own? Contact us today.

11 Feb

Telehealth T-Time: A community for Telehealth Enthusiasts

Event Description CTRC is a proud sponsor of Telehealth T-Time: A Community for Telehealth Enthusiasts — a free monthly

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Hands together to show that leveraging digital modalities to support transitions to value-based delivery and payment in California is successful.
17 Oct

Value-Based Delivery Transformation: Digital Strategies for Medi-Cal

The California Telehealth Resource Center (CTRC), a federally funded nonprofit, is dedicated to the successful implementation of virtual care

0 comment / Blog,Featured,Grow Your Program,Health Equity,News,Promising Practices,Providers,Reimbursement,What's New / Read More
11 Nov

FQHC and RHC Best Practices in Response to COVID-19

Telehealth Resource Center (TRC) representatives interviewed 131 Subject Matter Experts from over 50 FQHC/RHC clinics. Four key points were found to be best practices for telehealth in response to COVID-19.

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27 Sep

Telehealth & Disability: Recommendations For Providers

This factsheet provides recommendations for providers when treating patients with disabilities via telehealth. It includes both general recommendations for providers as well as specific tips when treating patients who are deaf or have hearing loss, patients who are blind or have vision loss, and patients with physical/developmental disabilities.

Comments are Closed / Featured,General Tools,Get Started,Implementation Tools,Ongoing Training & Insight,Promising Practices,What's New / Read More
Video: Telehealth Promising Practices
14 Jan

Video: Telehealth Promising Practices

Get proven insights reflecting years of nationwide program experience–from providers just like you. Don’t reinvent the wheel; start here instead!

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Questions? We Can Help!

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California Telehealth Resource Center

The California Telehealth Resource Center (CTRC) is a leading source of knowledge and education for telehealth providers, patients, and safety net populations across California. A proud part of the National Consortium of Telehealth Resource Centers.

Phone: (877) 590-8144

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The California Telehealth Resource Center (CTRC) and all resources and activities produced or supported by the CTRC are made possible by grant number U1UTH42520-01-01 from the Office for the Advancement of Telehealth, Health Resources and Services Administration, DHHS. This information or content and conclusions are those of the CTRC and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS, or the U.S. Government. The information and tools presented on the California Telehealth Resource Center’s (CTRC) website are intended for general information purposes only and are not intended or implied to be a substitute for professional legal and billing advice. We recommend discussing billing and legal decisions with your organization’s compliance officer to ensure agreement or consulting with an attorney regarding any legal issue. All materials are strictly for informational and educational purposes only.
  • About CTRC
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        • Digital Health Services Payment Guide Door 1
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