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This playbook is designed for telehealth coordinators, program managers, and operational teams responsible for implementing and managing digital health–enabled OUD and SUD services. It provides a practical, operations-focused framework that translates high-level strategy into clear workflows, staffing models, compliance processes, and performance measures. The playbook supports teams in building, optimizing, and sustaining digital health programsRead more

This toolkit is designed for healthcare leaders and implementation teams working to expand access to care for individuals with opioid use disorder (OUD) and substance use disorders (SUDs) through digital health. It provides a practical, strategy-focused overview of how to use tools such as telehealth, eConsults, remote monitoring, and virtual care coordination to improve access,Read more

This toolkit is designed for healthcare operations leaders and implementation teams who are building or optimizing telebehavioral health services and need a clear, practical foundation for execution. It provides an operations-focused overview of key considerations, including workflow integration, staff training, reimbursement alignment, privacy, and patient engagement. The toolkit supports teams in developing telebehavioral health programsRead more

This toolkit is designed for healthcare leaders who are implementing or expanding digital behavioral health services and want a clear, practical foundation for decision-making. It provides an executive-level overview of key considerations for building sustainable telebehavioral health programs, including workflow design, privacy, patient safety, reimbursement alignment, and operational integration. The toolkit supports leaders in developingRead more

This handout is designed for patients who are preparing for a virtual mental health visit and want a clear, practical overview of what to expect. It explains how telebehavioral health works, the types of services that can be provided, and how virtual care can improve access to support. The resource helps patients understand how telehealthRead more

Chronic disease care is one of the best areas for digital health to make a real impact when the right tools are used for the right purpose. This guide focuses on building an integrated care pathway that combines in‑person care, live telehealth visits, eConsults, remote patient and therapeutic monitoring (RPM/RTM), and, when appropriate, AI‑enabled tools. The goal isRead more

This toolkit is designed for healthcare leaders who are evaluating or overseeing remote monitoring initiatives and want a clear, practical foundation for decision‑making. It provides an executive‑level view of how Remote Physiological Monitoring (RPM) and Remote Therapeutic Monitoring (RTM) can be aligned with organizational goals, clinical priorities, and sustainability considerations. The toolkit supports leaders inRead more

Published November 18, 2025 By Jan Ileto, Policy and Regulatory Affairs Manager   With recent congressional action and evolving CMS guidance, providers may face confusion about what’s currently allowed and what is not. Please find the specific information you need below to navigate the current complexity. This table has been updated to account for updates, clarifications,Read more

Telehealth is important for providing medical care during an emergency, such as a pandemic or natural disaster. Providers can use telehealth to perform quick assessments, triage patients, and deliver patient care. Integrating telehealth into emergency preparedness plans is essential. This best practice guide from Telehealth.HHS.Gov provides detailed information and resources on using telehealth for emergencyRead more

The rapid increase in advanced artificial intelligence (AI) systems and applications in healthcare has occurred seemingly overnight.  Clinicians, operational staff, and provider leadership may not be aware that they are utilizing an AI system, may not know what questions to ask, nor know what policies, procedures, processes, and professional training should be in place toRead more