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COVID-19 transformed California’s health care system. With it came increased safety protocols, a strained and exhausted workforce, supply shortages, and exponential growth in virtual care. An unexpected silver lining is the finding that practices offering telehealth services and work-from-home options have higher health care workforce retention rates.

CTRC’s 10th Annual Telehealth Summit happened on August 9-10th, 2022.

While it remains to be seen if temporary waivers will be made permanent after the PHE is lifted, the fate of audio-only visits–real-time telephone visits unaccompanied by a video component—is a topic of wide-ranging opinion and debate.

This toolkit provides an overview of considerations for selecting a telehealth technology vendor. This includes key questions to ask equipment vendors, suggestions for a phased approach to vendor selection, and questions you should be prepared for a vendor to ask customers.

The COVID 19 Pandemic has accelerated the acceptance of telemedicine into the practice
of medicine.

This position ensures the deployment and maintenance of virtual care operations for the entire organization.

In our final post of this series, we will examine some other ways that telehealth can benefit health care practices in working with patients’ social needs, including examples of SDOH topics that are particularly well-suited to telehealth-based approaches.

Screening for SDOH can involve discussions of sensitive and potentially stigmatizing topics, such as financial and food insecurity, and has the potential to exacerbate or cause new trauma if not done in an empathetic and patient-centered manner.

Screening for SDOH and specific social risk factors, such as unstable housing, food insecurity, and lack of transportation, has become increasingly common in health care settings over the last few years, as appreciating the fuller context of the lives and lived experience of patients is fundamental to a patient-centered, whole-person approach to care.