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Ready for the Next Step?

Ready to Grow Your Telehealth Program?

Grow Your Telehealth Program

Once you’ve launched or integrated your California-based telehealth program, it’s easy to get caught up in daily activities. But over the long run, you want a program that’s self-sustaining. That means ensuring a solid patient/payer mix.

It also means looking beyond initial seed funding—constantly evaluating new opportunities to earn revenue, contract with payers, and engage with insurance companies. This is especially crucial if you’re a rural/remote provider, or a community health care site providing care to underserved or marginalized populations. CTRC provides a comprehensive library of no-cost, unbiased courses and content that can save you time and help your program thrive. Check out our interactive Equipment Selection Guide designed to assist in equipment selection based on the telehealth service provided.

Grow Your Program with

Ongoing Training & Insight

Telehealth practices are constantly evolving—so we’re dedicated to helping you keep pace. These easy-to-access training resources are ideal for health care professionals. Improve existing skills, learn new ones, and continue growing your program.

28 Jan

Telehealth
Coordinator Series

Telehealth coordinators, build the knowledge and skills you need to support patients (and your team) more effectively.

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28 Jan

Telehealth 101:
A Quick Start Guide

Learn key concepts and insights that help you rapidly ramp up your understanding of telehealth.

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22 Jan

Questions To Ask A Specialty Service Provider Prior To Signing The Contract

Don’t sign on the dotted line until you arm yourself with this list of critical questions.

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22 Jan

Telehealth Reimbursement Course for FQHCs & RHCs Updated for 2022

Quickly familiarize yourself with the latest reimbursement guidelines from Medicare, Medi-Cal, and private payers in this online course!

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Grow Your Program with

Guidelines & Toolkits

Telehealth practices are constantly evolving—so we’re dedicated to helping you keep pace. These easy-to-access training resources are ideal for health care professionals. Improve existing skills, learn new ones, and continue growing your program.

09 Nov

Guidance on Nondiscrimination in Telehealth

This document from the U.S. Department of Health & Human Services provides patients with guidance on nondiscrimination in telehealth.

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21 Mar

Considerations for Selecting a Telehealth Technology Vendor

This toolkit provides an overview of considerations for selecting a telehealth technology vendor. This includes key questions to ask equipment vendors, suggestions for a phased approach to vendor selection, and questions you should be prepared for a vendor to ask customers.

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21 Mar

Telehealth Technology Needs & Readiness Assessment

Utilize this assessment guide to get a complete picture of your telehealth technology needs and readiness before making a purchase.

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21 Mar

Basic Technology Troubleshooting Guide

This troubleshooting guide is geared toward the clinic provider to include the use of stand-alone carts, laptops, desktops, and tablets. It should be noted that audio/video platforms vary, and it is important to read and follow the manufactures’ specific troubleshooting guidelines.

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21 Mar

Telehealth Support Technician Job Description

This position ensures the deployment and maintenance of virtual care operations for the entire organization.

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21 Mar

Virtual Care Room Design Toolkit

Room design impacts the quality of the virtual care encounter and should not be overlooked during the development of a telehealth program. This document provides practical information and advice on the major components that should be addressed in designing virtual care space.

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25 Oct

State Medicaid & CHIP Telework Playbook

A Guide to Accelerate States’ Ability to Telework

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29 Sep

Hybrid Virtual Care Considerations for California Healthcare Executives

CTRC presents key considerations, divided into six sections, to guide California health care executives as you weigh the right balance of virtual solutions to complement in-person care for your health center and the patients you serve.

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30 Aug

Remote Patient Monitoring Toolkit

This toolkit is intended to help California providers and patients optimize RPM for better, more equitable care. Practices that embrace RPM technologies today, will be well positioned to leverage eminent powerful advances that build on RPM to transform care as we know it.

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01 Apr

Telehealth Program Developer Kit

The goal of the Program Developer is to allow new programs to learn from the experience of others, to

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ATA Practice Guideline for Telemental Health with Children and Adolescents (2017)
13 Jan

ATA Practice Guideline for Telemental Health with Children and Adolescents (2017)

Read about three key aspects of service delivery: administration/management, clinical practice, and technical design/architecture.

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ATA Practice Guidelines for Teledermatology
13 Jan

ATA Practice Guidelines for Teledermatology (2016)

The visual aspect of dermatology makes it especially well-suited to telehealth. Get helpful insights and guidelines here.

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ATA Practice Guidelines for Ocular Telehealth (Diabetic Retinopathy 2019)
19 Feb

ATA Practice Guidelines for Ocular Telehealth (Diabetic Retinopathy 2019)

Learn how to improve outcomes and make more accurate diagnoses with these detailed guidelines.

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Grow Your Program by

Sustaining Your
Program

Check out our custom-curated and ever-expanding selection of specialty care resources. Find proven insights for ophthalmology, dermatology, behavioral health, and more. Telehealth makes it so much easier for patients to receive specialized care, or a second opinion.

The Sample Sustainability Worksheet is  a basic tool to assist in business model development for FQHC/RHC/IHS and is based on the model of purchasing blocks of time by the hour with a specialty care or primary care provide. This tool is to help guide decisions related to contracting with a provider and how selecting a service provider will likely affect sustainability.

01 Aug

Telehealth Reimbursement Guide for California – Sept 2022 Update

If you’re looking for proven billing and reimbursement insights you can start implementing right away, take advantage of our latest Reimbursement Guide, now updated for 2022!

Comments are Closed / Featured,General Tools,News,Reimbursement,Reimbursement Tools,Sustaining Your Specialty Care Program,What's New / Read More
20 QUESTIONS to Ask a Specialty Service Provider Prior to Signing the Contract
12 Jan

20 QUESTIONS to Ask a Specialty Service Provider Prior to Signing the Contract

Don’t sign on the dotted line until you arm yourself with these critical questions.

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Sample Telehealth Sustainability Worksheet

Stay Ahead of the Game with

Promising Practices

These telehealth promising practices reflect proven insights assembled from years of program experience. They include firsthand observations from telehealth providers like yourself, across the country. CTRC has curated these promising practices so you won’t have to recreate the wheel when expanding your telehealth program. Want to add a useful tip of your own? Contact us today.

11 Nov

FQHC and RHC Best Practices in Response to COVID-19

Telehealth Resource Center (TRC) representatives interviewed 131 Subject Matter Experts from over 50 FQHC/RHC clinics. Four key points were found to be best practices for telehealth in response to COVID-19.

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27 Sep

Telehealth & Disability: Recommendations For Providers

This factsheet provides recommendations for providers when treating patients with disabilities via telehealth. It includes both general recommendations for providers as well as specific tips when treating patients who are deaf or have hearing loss, patients who are blind or have vision loss, and patients with physical/developmental disabilities.

Comments are Closed / Featured,General Tools,Get Started,Implementation Tools,Ongoing Training & Insight,Promising Practices,What's New / Read More
Video: Telehealth Promising Practices
14 Jan

Video: Telehealth Promising Practices

Get proven insights reflecting years of nationwide program experience–from providers just like you. Don’t reinvent the wheel; start here instead!

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Success Stories

The Success Stories on this page illustrate how telehealth can literally change lives. It improves patient awareness, enhances clinical efficiency, reduces care-related costs, and more. It can also make a dramatic difference for safety net, rural, and vulnerable patient populations.

Use these inspiring examples as a blueprint for your own California-based telehealth program. Got a Success Story of your own? Share it with us!

SHARE YOUR STORY
READ ALL STORIES
Video: Telehealth Success in a School-Based Setting
08 Apr

Video: Toby’s Story; Patient and Family Perspective

Telehealth has been happening in some form or another for over 20 years, but the COVID-19 pandemic caused the

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Video: Telehealth Success in a School-Based Setting
08 Apr

Video: Toby’s Story; Telehealth Success with ABA Services

Telehealth has been happening in some form or another for over 20 years, but the COVID-19 pandemic caused the

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02 Apr

Video: Jill’s Story

Jill Hill is a patient at Chapa-De Indian Health, one of the health centers participating in the Sustainable Models

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Questions? We Can Help!

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California Telehealth Resource Center

The California Telehealth Resource Center (CTRC) is a leading source of knowledge and education for telehealth providers, patients, and safety net populations across California. A proud part of the National Consortium of Telehealth Resource Centers.

Phone: (877) 590-8144

Grow Your Telehealth Knowledge

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The California Telehealth Resource Center (CTRC) and all resources and activities produced or supported by the CTRC are made possible by grant number U1UTH42520-01-01 from the Office for the Advancement of Telehealth, Health Resources and Services Administration, DHHS. This information or content and conclusions are those of the CTRC and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS, or the U.S. Government. The information and tools presented on the California Telehealth Resource Center’s (CTRC) website are intended for general information purposes only and are not intended or implied to be a substitute for professional legal and billing advice. We recommend discussing billing and legal decisions with your organization’s compliance officer to ensure agreement or consulting with an attorney regarding any legal issue. All materials are strictly for informational and educational purposes only.
  • About CTRC
    • Our Mission
    • What We Offer
    • How We Do it
    • Our Team
  • Tools and Resources
    • For Providers
    • Patient Resources
    • Legislative & Reimbursement Policy
    • Remote Patient Monitoring
    • School-Based Telehealth
    • Videos
    • Sustainability Calculator
    • Equipment Selection Tool
    • CTRC Blogs
    • CTRC Newsletters
  • Training and Education
    • Telehealth Online Courses
    • TeleHealth Course Finder
    • National Consortium of TRCs
    • Telehealth Summit
  • Events Calendar
  • Contact Us
California Telehealth Resource Center