Learn How to Implement and Scale Your Virtual Care Program
New technologies are fundamentally changing the way people interact with health care. Successful implementation of hybrid virtual care is imperative for improving patient outcomes and ensuring financial stability for health care practices. CTRC Telehealth Implementation Workshop Series is designed to help health centers to evaluate their telehealth programs and create a successful strategy for improving virtual care delivery.
Our curriculum was developed by staff with over 40 years of combined knowledge and experience in telehealth, in collaboration with a diverse community of health care pioneers and innovators who have shared their experience and wisdom with us over the years. If you are seeking to improve or launch a new telehealth program at your health center, join us in this upcoming Virtual Workshop Series!
Learning Objectives:
Participants will use the CTRC Telehealth Implementation Roadmap to navigate the critical steps in successfully planning or revitalizing a telehealth program. During each session, we will share tips, tools, and guidelines to help our participants successfully navigate telehealth implementation. Participants will also have the opportunity to connect with peers and organizations in similar positions for shared learning. Whether you are launching a new telehealth program, looking for change management guidance, or just seeking out opportunities for improvement to take your telehealth program to the next level, this series will provide you with ample insight and opportunities.
The areas addressed during this series of sessions will include specialty service needs, payer mix, technical infrastructure, staffing resources, virtual visit best practices, clinical staff and administrative leadership buy-in, and additional program success and sustainability considerations.
This series is limited to the first 20 organizations to register and submit a telehealth organization readiness assessment. A maximum of three attendees per organization can attend each session. These limitations are in place to ensure the quality of the workshop experience. Each workshop session will be a 90-minute session from noon to 1:30 pm PT, extending our usual office hour session time with an additional 30 minutes to allow for interactive and constructive group discussions. Participants are required to complete and submit a telehealth organizational readiness assessment for their organization to the CTRC by May 10, 2022, to participate in sessions two, three, and four. Attendees will also be asked to complete a post-training evaluation survey.
Assess – Establish – Define – Implement – Improve
Series Overview:
SESSION ONE Assessing Program Needs April 19th at noon PT.
This session will kick off the series, providing an overview of expectations and focusing on the assessment portion of the Telehealth Implementation Roadmap, which will guide the following sessions. A needs assessment helps an organization identify key unmet needs and devise effective strategies and approaches to meet them. The initial clinical analysis helps to clarify objectives and shared expectations, improve coordination of services and resources, and provide a supporting structure for your program evaluation. Attendees will be required to complete and submit a telehealth organizational readiness assessment to the CTRC to register and participate in the following three sessions. Session materials now available. For the slide deck: CLICK HERE For Q&A: CLICK HERE
Participation in session one is not required, you can still join us for the remaining sessions by completing the following assessment.
CLICK HERE FOR THE CTRC TELEHEALTH ORGANIZATIONAL READINESS ASSESSMENT
SESSION TWO Establishing & Defining Your Program May 24th at noon PT
In this session, CTRC will use the results from the assessments submitted by attendees to guide this training. Topics on this day may include program sustainability, telehealth team roles and responsibilities, clinical workflows, best practices for high engagement, considerations for vetting provider groups, and general telehealth technology guidance.
SESSION THREE Program Implementation June 21st at noon PT
CTRC will review some general telehealth training in this session including techniques for good web-side manner and tips for improving patient and provider visit satisfaction. Participants will have space for peer learning when discussing clinical outcomes and performance goals.
SESSION FOUR Program Improvements & Beyond the Basics July 19th at noon PT
After assessing the initial performance of your program, considering service utilization, provider and patient satisfaction, and other key factors, you should begin to implement the quality improvement process that was developed during the planning and implementation process.
For more questions or more information about this workshop series email us at CalTRC@ochin.org
