This webinar highlights how the patient experience of engaging with digital health tools can guide clinics in increasing adoption and utilization. While the patients are fictional, the experiences discussed represent how patients may first learn about and interact with digital health tools, as well as how the clinics can facilitate these experiences.
Using Patient Journeys to Improve Digital Health Tool Adoption
August
28,
2024
Event Description
Presenter:
Angelea Brown
Learning Content Designer · CTRC
Angelea Brown has over 15 years of experience as a writer and graphic designer, including branding, digital publications, and illustration work. She earned her Masters of Public Health with a hybrid concentration in health policy and management and environmental systems and human health in June 2020. She has since produced educational materials that support patient engagement, telehealth, social drivers of health, school-based health, and value-based payment. Working at the intersection of health communication and visual design brings together her professional passions: health care, continuous improvement, writing, and graphic arts.
Lourdes González
Learning Content Designer · CTRC
Lourdes Gonzalez has over ten years of experience in the public health sector as a researcher and more recent training as a designer. Her projects include a new research methodology recently published in the International Journal for Environmental Research and Public Health that centers on black and brown youth as researchers and a manuscript that highlights a novel clinic-based intervention to address barriers to food access currently in press in the Johns Hopkins University Journal Progress in Community Health Partnerships: Research, Education, and Action. Her work helped ensure telehealth coverage for federally qualified health centers under Medi-Cal, California’s Medicaid program. In all her work, Lourdes maintains her focus on the people and communities she works with by leveraging data equity frameworks in data visualization projects. These aims situate her perfectly in current role as a writer and designer on the Publications Team.
