This qualitative research study analyzes telehealth provider experiences and perceptions of literature-based telehealth provider competency models. 14 telehealth experts participated in semi-structured interviews categorically capturing each participant’s review of two telehealth provider competency models. Participants shared their perceptions of the models’ effectiveness based on their professional telehealth application experiences. Based on the participants’ assessment a third telehealth provider competency model was developed. In addition to the new competency model, conclusions regarding gaps in telehealth provider competencies literature and telehealth provider competencies experiences are discussed.
Competency Models: Gaps Between Telehealth Provider Experiences and Telehealth Provider Literature
September
20,
2023
Event Description
Learning Objectives
- Summarize telehealth provider competencies frequently communicated in literature and in application.
- Analyze gaps, based on telehealth expert experiences, between literature-based telehealth competencies and application-based telehealth provider competencies.
- Evaluate the significance of the telehealth provider literature and telehealth provider application competency gap.
Presenter:
Jillian R. Williamson Yarbrough
Clinical Assistant and the Virginia Engler Professor of Management at West Texas A&M University
Jillian R. Williamson Yarbrough is a Clinical Assistant and the Virginia Engler Professor of Management at West Texas A&M University. She earned her BS in Education from Texas Christian University, her MS, MBA, and Ph.D. from Texas A&M University in Management/Educational Human Resource Development, and her MS in Forensic Psychology from The University of North Dakota. Dr. Yarbrough has over 20 years of experience in higher education and management development. Her areas of research include telehealth provider competencies, rural telehealth best practices, incivilities in the workplace, and empathetic management. Her work has most recently been published in Rural Society and The Journal of Health and Human Services.
