Each section contains a set of PDF documents that break down the topic into key components.
You can move the guide in sequential order or select the sections that are most relevant to you. When you want to return to the section menu, click the “Back to Door 2” button located at the top of each PDF.
To revisit the basics, see Door 1 to develop a fundamental understanding of digital health payment.
The first stop will introduce you to the various types of providers, such as Federally Qualified Health Centers (FQHCs), Rural Health Clinics (RHCs), Indian Health Services (IHS), Critical Access Hospitals (CAH), and community providers. Each provider type has its own billing and reimbursement processes, and knowing your provider type is the first step toward a successful digital health practice.
You will then explore the world of health plans. Major payors such as Medicare (Original Medicare vs. Medicare Advantage), Medicaid (managed care), and commercial insurance significantly impact coverage and reimbursement. This stop will help you understand the rules and regulations for each payor.
As you advance through Door 1, you will encounter various digital health modalities. These are Telehealth Interactive Audio-Video, Telehealth Audio-Only, Store and Forward (Asynchronous), Remote Physiological Monitoring (RPM), Remote Therapeutic Monitoring (RTM), Artificial Intelligence, and eConsult. Each modality has its own set of codes and requirements that must be followed to ensure proper billing.
In this section, you will learn about the coverage requirements that differ significantly between health insurers and payors. Understanding these requirements ensures that the services you offer are covered and reimbursed. Coverage is determined by the type of provider and the type of service provided.
Accurate coding is critical for reimbursement, and here you will learn about CPT/HCPC codes, modifiers, and place of service codes. This step of your journey ensures you can effectively communicate the services provided to the payor, allowing for successful claims processing.
Finally, you will arrive at the reimbursement section. Making sure you are paid appropriately for your services requires that you are aware of the reimbursement rates and procedures for various payors and modalities. You will learn about the reimbursement rates for FQHCs, RHCs, and other providers.
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Step into Door 1, where you’ll gain a solid grounding in the basics of digital health payment.
This section is specifically for those who need to build or refresh their understanding of key concepts before tackling more detailed information. We use the door analogy to illustrate that there are essential steps to take before you can advance to the next level. By going through Door 1, you’ll be equipped with the knowledge you need to confidently move on to Door 2.
The California Telehealth Resource Center (CTRC) is a leading source of knowledge and education for telehealth providers, patients, and safety net populations across California. A proud part of the National Consortium of Telehealth Resource Centers.
Phone: (877) 590-8144