Providing Unbiased, No-Cost Telehealth Tools Since 2006 - California Telehealth Resource Center

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What We Do

The California Telehealth Resource Center (CTRC) offers no-cost, unbiased training and educational resources that help California providers and patients get the most from telehealth. We create lasting change and improvement by focusing on implementation, sustainability, reimbursement and policy, integration, workflows, and patient/provider adoption.

As part of the National Consortium of Telehealth Resource Centers and the OCHIN family of companies, CTRC assists thousands of providers and patients annually. We have extensive experience supporting the health care safety net, rural and urban providers, and patients and families throughout California who would otherwise be unable to access quality health care due to geographic isolation, language/cultural barriers, lack of insurance, disability, homelessness, and more.

LEARN MORE MEET OUR TEAM

Trusted Resource

Established as a federally designated Telehealth Resource in 2006

Nationally Recognized

Aligned with HRSA-funded Telehealth Resource Centers nationwide – 14 in total

Unbiased Insights

Housed within the California Telehealth Network (CTN), a non-profit 501(c)(3)

OCHIN Affiliated

Part of the OCHIN family of organizations since 2017

Industry Experts

35+ years of collective industry experience

Thought Leaders

2400+ conferences attendees hosted since 2013

Regionally Focused

Serving all 58 of California’s counties

Widely Endorsed

97% of those surveyed would recommend the CTRC Summit to their friends

What We Offer

CTRC offers a long list of specialized consultative services. If you’re starting, expanding, or even considering a telehealth program,
talk with us today about our customizable options. Read about them below, or request more information today.

Site
Assessment

A comprehensive, on-site expert review that provides you with detailed recommendations on staffing and equipment.

Onsite Executive
Overview

An information-packed “Telehealth 101” session that equips you to plan, launch, and grow your program.

Implementation
Workshop

A half-day interactive seminar that guides you step-by-step through the five phases of telehealth program development.

Implementation
Roadmap

A customized visual “roadmap” that helps you take advantage of time-saving CTRC resources, templates, guides, and more.

Onsite
Training

A highly effective way to learn about videoconference equipment, software, troubleshooting tips, patient presentation techniques, billing, contracting, and credentialing.

Enhanced Technical
Support

Live interactive video refresher training that keeps you fully up-to-date on the latest presentation, preparation, and troubleshooting techniques.

How We Do it

The work we do is fueled by our organizational values, our combined industry expertise,
and our non-stop dedication to providing quality health care for all. At CTRC, we:

Communicate Proven Benefits

Improved efficiencies, enhanced outcomes, and the potential cost reduction afforded by the use of telehealth is more important than ever.

Emphasize No-Cost Resources

We equip you with useful telehealth-related tools that support reimbursement and policy, integration, workflow, and patient/provider adoption.

Provide Dependable Technical Assistance

We support your telehealth journey with fast turnaround times on technical assistance requests, an extensive online resource library, hands-on workshops, webinars, toolkits and program guides, reimbursement guidance, patient assistance with resources, and more.

Consistently Grow and Innovate

We’re always creating and expanding a comprehensive range of no-cost, unbiased content and courses for providers and patients alike.

Keep Earning Trust

We’re constantly evaluating our service offerings as the industry evolves, which is why we have been a respected and trusted resource since 2006

Connect, Partner and Inspire

We continually collaborate with rural and urban providers, hospitals, clinics, academic medical institutions, behavioral health organizations, health plans, patient advocacy groups, state and federal governments, and many, many more.

How We’ve Evolved

The California Telehealth Resource Center (CTRC) is a leading source of expertise and comprehensive knowledge in the development and operation of telemedicine and telehealth programs. Established as a federally designated Telehealth Resource Center in 2006, the CTRC is nationally recognized as one of fourteen HRSA funded Telehealth Resource Centers around the country. The 12 regional and 2 national TRCs are expertly staffed and have come together under one consortium to further the advancement and accessibility of telehealth with a focus in rural healthcare.

CTRC is housed within the California Telehealth Network (CTN), a 501(c)(3) nonprofit organization. In 2017, CTN and CTRC began our direct affiliation with OCHIN — a nonprofit health innovation center providing knowledge-based solutions that promote quality, affordable health care for all.

To learn more about The National Consortium of TRCs, click here.

How We’ve Evolved

To learn more about The National Consortium of TRCs, click here.

Why We’re Unique

We facilitate conversation, encourage learning, engage with communities, share powerful stories, and partner with like-minded organizations to explore meaningful new approaches. Our comprehensive library of unbiased telehealth tools and resources help California-based patients and providers address health-related challenges in effective, innovative ways. And because we’re federally funded, much of what we offer is available at no cost to you.

Our lean-yet-distinguished team of experts also offers the consultative coaching and support you need to address care-related challenges. We give California providers access to evidence-based practices and leading-edge solutions—so they can pivot with confidence as the industry evolves. We collaborate with a diverse community of health care pioneers and innovators, who gladly share their insights so that better health outcomes are accessible for all. At CTRC, we’re your unbiased resource for telehealth success.

Meet Our Team of Experts

Lindsey Haase

Executive Director

Lindsey R. Haase, MBA, has served OCHIN within a variety of roles since 2012, helping the organization grow in the areas of business services, operational success, and member engagement. Working with teams and executives, she leads the execution of plans, supports people to reach OCHIN’s goals, and identifies and pursues pathways, projects, and standards to achieve federal program goals and objectives.

Shubha Devadoss

Manager, CTRC Program

Shubha Devadoss is the Program Manager at CTRC since May 2021. As a data driven individual with an innovative mindset, Shubha brings over 8 years of experience in the healthcare field to CTRC and has a passion for health care technology, project management and process improvement. Along with the Program Director, she plays an active role in the program governance and financial management. She also provides project management oversight to ensure that deliverables are met, and initiatives are launched successfully.

Aislynn Taylor

Program Specialist

Aislynn Taylor joined CTRC in 2017, bringing with her several years of dedicated customer service, brand management, and marketing experience. She is a detail-oriented professional with record of success managing programs within healthcare industry. Aislynn is skilled in creating e-Learning courses and outreach via digital and social media marketing, with talent for developing strategic initiatives, redesigning processes, and launching tools that enhance operations while enhancing customer support. Aislynn is a leader in day to day opperations as primary point of contact for technical assistance, virtual and live trainings including workgroups, site assessments, webinar presentations, online trainings and CTRCs Annual Telehealth Summit.

Jeanne Russell

Training and Technical Assistance Program Manager

Jeanne Russell has over 15 years of clinic experience, with over nine years of program development and implementation expertise. Before joining CTRC, she served as telemedicine advisor for Ampla Health—a 13-clinic FQHC serving six rural counties in Northern California. Now one of the largest telemedicine programs in the state, Ampla Health has earned multiple telehealth performance awards and continues to be a highly regarded program sustainability model. For her MAVEN project leadership and her continuous efforts to improve quality health care access for all Californians, Jeanne was also a nominee and runner-up for the prestigious Schwartz Caregiver of the Year award. Her firsthand knowledge of clinic operations, workflows, staff/provider training practices, patient presentation techniques, and provider contract negotiations make her an outstanding team asset at CTRC.

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The California Telehealth Resource Center (CTRC) and all resources and activities produced or supported by the CTRC are made possible by grant number U1UTH42520-01-01 from the Office for the Advancement of Telehealth, Health Resources and Services Administration, DHHS. This information or content and conclusions are those of the CTRC and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS, or the U.S. Government. The information and tools presented on the California Telehealth Resource Center’s (CTRC) website are intended for general information purposes only and are not intended or implied to be a substitute for professional legal and billing advice. We recommend discussing billing and legal decisions with your organization’s compliance officer to ensure agreement or consulting with an attorney regarding any legal issue. All materials are strictly for informational and educational purposes only.