Lesson 11 of 15
Promising Practices
The following considerations and tips for video etiquette will aid in creating a positive visit experience for both providers and patients.
Remember To:
- Speak normally
- Talk to the person, not the screen
- Monitor your “self-view” but don’t obsess about it
- Use gestures – be animated
- Make sure your gestures are on camera/in the frame
- Create eye contact when possible
Camera Location
- Camera should be level with the top of your head.
- Raise your camera or laptop if the image is too low. Books or a laptop riser work well.
- Be sure to fill the video frame from top to bottom.
- If you speak with your hand, include them.
- Try to avoid intrusive backgrounds.
On-Camera Presentation
Standard workplace lighting is often “good enough”… but a lot of us are working from home or the patient is at home, which can create challenges. The general lighting principle: use bright, diffuse, from the front.
Lighting Mistakes to Avoid
Backlighting / Directy in front of window
Harsh light, gloss surfaces, reflections
Unbalanced light or point sources
Other Distracting Practices to Avoid
Backlighting / Directy in front of window
Harsh light, gloss surfaces, reflections
Unbalanced light or point sources
Good On-Camera Presentation
- Good lighting
- Camera set at head level (which helps create the illusion of eye contact)
- Clean, non-distracting background
- No loud colors or patterns