Lesson 3 of 5
Lesson 3 of 5
Sometimes there may be a need to speak to the specialist without the patient present. You should ask if that’s acceptable and if there is a cost associated.
Ask “Can the referring site provider call or videoconference the specialist before or after the consult?”
Ask “What is the turnaround time on charts being returned, and how will they be sent?”
Address what type of communication (text, email, and phone) is expected when either the staff has a question, or if the specialist needs the staff to step in the room at any time during the consult. This information is useful in order to provide the coordinator the proper tools for a smooth flowing clinic. Oftentimes clinic coordinators are not issued cell phones, or the room where the telemedicine equipment is located isn’t near a station that’s equipped with a desk phone or computer (for email and phone call communication).
Ask “How will staff communicate with the specialists during the visits, if they are not present in the room with the patient?”
Discuss if calls, emails, text messages, or flags in patient charts are acceptable, and if these items be communicated directly or only through a third party (such as a scheduler, coordinator, or receptionist).
Ask “What type of correspondence is acceptable between the referring and specialty sites?”